Senior Specialist (m/w/d) Receivables Management

Carglass® in Germany is a specialist in the repair and rebuilding of vehicle glass. In Germany, Carglass® employs around 2.450 employees, including over 1,700 specially trained Carglass® technicians. About 550 employees work at the head office in Cologne, with around 200 employees working at the Customer Contact Center (Call Center). The company operates around 1.2 million. Customer contacts per year and helps drivers throughout Germany, either in one of the 370 service centers or on the move with more than 240 mobile units. To support finance, we are looking for an unlimited 01.01.2026 Senior Specialist (m/w/d)

As Senior Specialist (m/w/d) Claim Management, you are responsible for the processing of the open items in a fixed customer group for CTC and Liability Insurers and are the contact person for all questions on invoice and payments. You are responsible for inbound and outbound telephony with the insurers and private and commercial customers as well as the subsequent activities. You document the conversations and agreements you have made in our IT systems The processing of payments and invoice reductions of the insurers for a fixed customer area is one of your tasks. You are the first contact person for our insurance partners as well as the internal specialist departments Key Account and Sales and work closely with them in case of questions. The monitoring of the invoice delivery to the insurers is accompanied by you.

Based on a successfully completed commercial training, you will bring several years of professional experience in the field of debt management to an industrial, service company or a debt collection company. You have solid accounting knowledge in the field of customer accounting and know how to process, monitor and analyze customer accounts. A structured way of working as well as a good time and organization management are what distinguishes you. Personally, you convince by a high level of customer and service orientation, self-initiative as well as a high level of communication and performance and team capacity. A secure handling of the current MS Office applications, especially Excel, as well as ideally knowledge of the Oracle system software as well as good English skills complete your profile.

Modern working environment: flat hierarchies, duz culture, employee events Entry/ personal development: integration plan with sponsorship program, training, and certification possibility Work Life Balance:Home Office (incl. IT equipment for home), Slide time, Sabbatical, 30 days vacation Well-Being:Many number of sports and health measures, subsidised supplementary health insurance Safety:safe workplace in an innovative, value-oriented, growing company, asset-effective services, occupational retirement Social Responsibility:Notfallfond, Foundation “Giving Back”, Spirit of Belron JOBV1_EN