Quality Leader (f/m/d)

The Quality Leader builds and integrates the Quality function for Operations Centre Neuenberg 2 (ON2) into the site organization. This new site and team offer a chance to establish ON2 as the benchmark for quality in e-commerce logistics during launch and normal operations. The team ensures every customer receives the right product, in the right condition, on time, while supporting site safety, productivity, and growth targets during launch and normal. The role combines customer focus, high standards, quality built into processes, fact-based problem solving, and our values: cooperative, innovative, piratic, self-responsible, and ambitious. Lead, challenge, and develop the ON2 Quality team, setting priorities based on customer impact and operational risk. Quality Engineers and specialists as capable coaches and problem solvers. Translate complaints, returns, and operational defects into priorities. Ensure rapid containment of customer risks and eliminate root causes permanently. Integrate quality standards and controls into our operating system and daily shop-floor management. Maintain one trusted view of ON2 quality performance, connecting operational defects with complaints, returns, damage, supplier issues, and cost. Enable employees to identify, stop, and escalate abnormal processes, preventing from reaching the next process or customer. Partner with Operations, CI, Training, Safety, Engineering, IT, Customer Service, and other logistics sites, and coordinate improvements with suppliers, packaging partners, and carriers. Participate active in ON2 performance-management routines, and share standards, learning, and successful countermeasures across the Galaxus logistics network.

Large-site launch experience (1000+ employees) and quality management in high-volume logistics or manufacturing Strong leadership and team development skills A deep quality toolkit: Lean/TPS and built-in quality, root-cause analysis (PDCA, A3, 8D, PFMEA, control plans), auditing and process-control design, and statistical analysis/data visualisation Strong stakeholder & people management: change and project management, coaching, facilitation, clear communication, and constructive challenge Customer-focused operational excellence: sound judgement and end-to-end process thinking to drive effective and sustainable improvements Good communication skills in English (Level B2). If you're not at that level yet, you should be willing to improve your English You build trust through consistent and reliable actions You use creativity and initiative to solve problems and achieve goals Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach Courageous thinking: We encourage everyone to think on their feet, and love it when You come up with bold or edgy ideas Uncomplicated approach: Simplicity is at our core.

We avoid the exclusion and focus on what really matters – from overcoming challenges to acquire our shared successes Flexibility and freedom: Every position is possible with an 80% workload Rapid growth: With us, growth is a continuous journey. We so support you with EDU points (1600 € or 2000 minutes) per year for your professional development so there's no risk of you getting stuck in a rut 28 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits Diversity is our culture. To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, preventing their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable. Workload: 80% - 100%