The University of Mannheim is one of the leading universities in Germany with currently around 12,000 students at five faculties. In particular, the economic and social sciences belong to the top group nationally and internationally. The University of Mannheim offers its over 2,600 employees an exciting working environment with numerous benefits. The University IT (UNIT) designes the reliable, secure and innovative IT infrastructure at the University of Mannheim. With more than 130 employees, we support research, teaching and administration through powerful IT services and technologies, highly available computing resources and technical support. In the University IT (UNIT) a full-time job is at the earliest possible time than Manager (m/w/d) to occupy. In the coming years, the University IT focuses on the overall digitalization and the corresponding redesign of the IT infrastructure. This strategy is supported by specialised service areas professionally and organizationally. The Customer & Clients (Support / Premium Support) service unit supports and advises employees and students of the University of Mannheim in all IT technical questions. It includes several teams in 1st and 2nd level support. Key data Start: at the next possible time Duration: first two years with the aim of the subsequent delimitation Grouping: up to E 15 TV-L BW Hours/week: 39.5h hours, the place is basically divisible Place of work: Mannheim, Downtown Application deadline: 07.06.2026 Reference number: IT-460

You take over the professional, organizational and personnel management of the Customers & Clients service area, including the premium support, and drive forward their further development. You are responsible for personnel planning and development, regular employee talks and active participation in dual training. Together with the UNIT leadership, you design the overall IT strategy and consistently align the service portfolio with university needs and goals, with particular attention to the scientific field. You ensure availability and quality of the services, establish standards and key figures and ensure continuous improvements. You are responsible for decisions on central and decentralized IT infrastructures and ensure a stable, high-availability operation of university-wide services. You control a demanding project portfolio, implement complex projects on time and budget. You bear the responsibility for budget and resources, including planning and controlling. You maintain close relationships with faculties, institutions and administration. You prepare decisions based on and create reports for the UNIT leadership and other management bodies. You design, implement and evaluate university-wide IT services and projects with and without AI reference.

You have a completed master's degree with a focus on computer science / IT or an equivalent qualification, a doctorate is advantageous. You bring many years of experience in IT management, e.g. as department or department management, ideally in the field of higher education. You have at least five years of disciplinary leadership experience for teams with 20+ employees; ideally founded by detectable relevant management trainings. You master process management and have practical experience in agile project management; appropriate training evidence is desirable. You are versed in customer support, support management and IT service management, ideally based on ITIL. You have a very good understanding of financial and technical sustainability. You have a very good, wide-ranging IT background: different end-user operating systems, standard software in the university context as well as a diverse terminal landscape as well as experience in handling AI-based technologies. You convince with their strong implementation, persuasiveness and consensus and solution orientation, shown in cross-departmental cooperation. You communicate safely in German (C2) and safely in English in word and writing. Advantage You are familiar with IT training, ideally at a university. Ideally, you bring experience in the use of the endpoint management system.

You will design the IT landscape and the digital offers of the University of Mannheim with High level of self-responsibility in the benefits of the public service Varied activity in an exciting environment Valuable handling in a diverse team Various possibilities for personal development Modern IT environment with high demand for innovation and quality Cooperation with university stakeholders and national cooperation Applications for severely disabled persons are preferably taken into account with appropriate suitability. The University of Mannheim seeks to increase the proportion of women in areas where women are underrepresented and therefore expressly requests qualified women to apply. .