Employee (m/w/d) Telephone Service Inbound in the Contact Center

LBBW is one of Germany's leading banks and is an innovative company in the financial sector. In addition to traditional banking services, we focus on the areas of digitalization, sustainability and international markets. We offer an environment that promotes personal and professional development. With more than 10,000 employees, we shape the future of the financial world - Together #NeuesSchaffen

Reference number: 15382 Country: Germany (DE) Place of use: Stuttgart Organisational unit: Inbound II Full time / part time: 100%

You want to work in a great team and support our customers in all banking topics and direct sales routes? Then you're right with us!

Personally, you make sure that each person gets an ideal advice for their individual needs. With this claim, you enter the different service and credit card hotlines.

Active: You take care of the transformation and control of customer requests to digital services (especially standard services).

Proactive: Service quality is your first priority. You are advising and advising customers in person on service and on direct distribution routes. So you're thinking for a positive customer experience and gain new direct banking users.

Inspiring: You recognize potential customers and acquire consultant contacts for consultants:inside - you use your customer contacts in the personal service.

Customer-oriented: Customer satisfaction is your first priority. You accept customer orders by phone and process them.

Ready for help: You like to convey knowledge and share your experiences. This makes it easier for you to enter new colleagues.

Qualified: You have a completed banking training or comparable qualifications - a start is also possible directly after training.

Competent: In this job you are close to the customers: a high service orientation of the different target groups is of course for you. You have fluent German skills.

Find out: The standard and service products are familiar to you. In addition, you will bring comprehensive knowledge and secure handling in the telephone customer contact through your own, intensive use. You could also gain first professional experience in sales.

Motivated: You have joy in sales and active selling on the phone. You also bring enthusiasm for new digital functionalities and processes.

Opened: New digital processes and changes will inspire you and with digital media you will surely go around.

Communicative: People appreciate your team spirit, your commitment and motivation. In customer contact, you convince with a dedicated appearance and good communication skills.

Note: Work takes place during shift operation.

Modern talent management for career development Active promotion of a good reconciliation of work and private life (including flexible working hours, sabbaticals and the possibility to work in part on a mobile or home office) Attractive occupational pensions Comprehensive health management (e.g. cooperation with gyms, occupational medical service, preventive examinations) Interesting leasing possibilities, e.g. Job-Rad, Tablet, Smartphone Great lunch offers (bio, vegetarian or vegan) Several daycare centres JOBV1_EN