Senior Service Manager Public (m/w/d)

operational services (OS) is one of the leading ICT service providers in the German market and is regarded as a backbone of the digitization of the middle class. It is the leading agile unit of the Telekom Group in order to continuously accelerate the digital transformation in the German middle class. With over 1,000 highly qualified employees, it develops and operates state-of-the-art information systems, manages private & public cloud platforms, secures long-term 24/7 system support and the availability of critical operating processes. STELLENKENNZIFFER: 992025039SCH

Responsibility for the continuous professional and commercial support of the customer (offers, business cases, orders, projects, operation, billing, performance reporting) from the public sector with complex IT services

Ensuring the contractually secured services to the customer, as well as expanding the inventory business and coordinating customer orders in the implementation phase

Responsibility for Framework Contract Management with Staffing of In- and External Resources for IT Projects

Recognizing and Realizing Sales Opportunities

Representation of the OS and the Department of Government Boards in Customer Relationship

Knowledge, further development, optimization and perception of methods and procedures in OS service management

For more information, see OS Public

Appropriate professional experience in service management with at least four different customers

Proven experience in project management and presales

Impressive will to take responsibility in customer relationships

Successfully completed university studies, alternative comparable degree with comparable knowledge and skills

Professional, trustworthy and empathic appearance at CxO level

Ideally ITIL Expert certification or comparable

Embossed customer-oriented, entrepreneurial thinking and action, especially at decision-making/management level

Very good German knowledge

Germany-wide mobile work Attractive salary package with participation Commercial vehicle Employer-funded training and certification A further plus is our bicycle leasing, 30 days vacation, employee-funded pensions, asset-effective services, group accident insurance for work and leisure, good transport connections and employee conditions for many products of the Deutsche Telekom Group. JOBV1_EN