Working Student Technical Customer Service for the WORX brand (m/f/d)

As a Positec Group with WORX and KRESS brands, we are an international company headquartered in Suzhou/China with over 4,000 employees worldwide. As one of the leading providers of mowing robots, power and garden tools, our goal is to offer our customers the right tool and smart ideas in implementing their projects.

In our EMEA headquarters in Cologne, we are an open and colorfully mixed 140-headed team from Macher:inside, visionary:inside and analysts:inside and maintain around 360 employees across EMEA. In addition to the contribution which all contribute to our success story, our cooperation also plays a major role. We don't just talk about social responsibility, we live it.

Learn more on our career page: Working at Positec

As a working student (m/w/d) in Technical Support for the WORX brand, you are working as a central contact person for our B2B customers. You help answer questions about spare parts, repairs, escalations and follow relevant information on open topics. Through your structured and solution-oriented way of working, you contribute to ensuring high customer satisfaction.

Your tasks:

You'll get in touch: You can support our team with the support of B2B customers, in particular with requests for spare parts, repairs and escalations, by phone and email Creating efficient processes: You take the tracking of customer requests and provide relevant information, customer data and ticket status in the CRM system Achieve more together: In close cooperation with the relevant specialist departments, you ensure that our customers receive quick and precise answers You think one step further: You support the optimization of processes, e.g. by creating articles for the knowledge database or improving communication to spare parts and repair requests Teamwork is at your top: Bringing together technicians and other teams You actively participate in the escalation process and knowledge sharing You want to develop: Through internal training, you expand your knowledge of our products and services and strengthen your expertise Your precision is your choice: You are responsible for the quality monitoring of tickets and calls to ensure our high standards and advance continuous improvements

Your training: You are currently immatriculated, ideally in a technical or business course, or as a cross-enterer, you are a great interest in technical processes with Your experience: First experiences in customer support, technical support or in collaboration with B2B customers are beneficial Your mentality: You can respond well to customer needs and communicate clearly and solution-oriented Your way of working: You are structured, team-oriented and draw your attention through a friendly and professional attitude Your mindset: Your flexibility and resilience make you a valuable part of our team. Your skills: Good MS Office skills and excellent knowledge of German and English complete your profile

Flexible working hours: Use your individual design space to optimally combine study and work Hybrid working model: With flexible working hours without core times, we offer a balance between mobile work and office days in a collaborative environment State of the art: Our office with state-of-the-art equipment is easy to reach – parking on free parking by bike or car Employee discount: Our personal purchase also provides the right tool for your private projects – in addition You have more discounts thanks to our Corporate Benefits program Structured onboarding: A setup to get to know your tasks and Positec with WORX & KRESS brands quickly