Senior Customer Success Manager - HR Prozesse / HR Tool (m/w/d)

We are a start-up in Munich offering innovative cloud-based feedback instruments with the focus on personnel, team and organisational development as well as talent management. We think of feedback instruments completely new and set standards with creative reports and new products such as mobile instant feedback and pulse surveys. Our tools are already used worldwide by medium-sized companies as well as large corporations. You accompany our customers: both professionally and strategically in the development and implementation of their feedback processes – including employee surveys, 360° feedback and structured employee discussions You actively advise customers on the design and optimization of their HR processes and the development of sustainable feedback and corporate culture You plan, coordinate and guide your own consulting and implementation projects for our customers – including time, resource and budget management You build trustworthy relationships with your customers: you are the central contact person for technical, methodological, technical and content issues You carry out workshops, trainings and regular review appointments You support customers in the introduction and use of our feedback platform, take first steps in technical issues and coordinate further support with our IT if necessary Together with customers, you identify requirements and potentials for new features and actively contribute to product development You critically question existing processes and methods, actively contribute your experience and continuously shape our consulting and customer success activities

You bring at least 3 to 5 years of experience in Human Resources, Organisational Development, Corporate Consulting or Customer Success Management You have a degree in Economics, Human Resources Management, Psychology, Communications, Sociology or Business Informatics You have ideally worked with employee surveys, 360° feedback or feedback processes as well as HR software You are versed in the strategic advice of customers:inside and able to convey complex facts clearly and convincingly You work extremely structured, independent and solution-oriented and have extensive experience in the planning and control of consulting projects You bring a strong technical understanding with you and enjoy fully exploiting the possibilities of a software platform You communicate clearly, empathically and at eye level – fluent in German and English

You work in our modern office in the heart of Munich Night owl or a bird? We offer you flexible working hours and enough free space for leisure Here you can move. You are part of a motivated and interdisciplinary team, flat hierarchies and short decision paths are of course part of our startup mentality Your monthly Benefits budget of 100,- Euro can be used for food, mobile or sustainable transport, as required In addition to obligatory fruit and healthy snacks, you can also find Paulaner Spezi in our office Your training is important to us! You have a personal training budget incl. Training leave available We take care of our environment, which is why we attach importance to sustainability in travel, technical equipment and catering A relaxed and humorous approach is just as important as regular team events and drinks outs after evening