Assistant Front Office Manager (m/w/d)

At the front office, you are the first contact for our guests to make them feel welcome from the start. Are you a co-ordinator and manage to keep track of our guests individually and at the same time guide the shift? Then we will look for you as Assistant Front Office Manager (m/w/d) for our reception team at IBIS Styles Offenburg City

Be the host: The front office is the first stop for our guests. You fill it with life and make sure the guests feel comfortable and like to come back. Guest care: You take our guests professionally and cordially in reception, attend them throughout the stay and agree to them. Administrative activities: You take over all the tasks arising at the reception, such as telephone service, booking acceptance and processing (outside the booking office opening hours), post acceptance, wake-up calls, management of the reception desk etc. In case of absence of the Front Office Manager, you take over the representation and support in personnel deployment planning. Interfaces: For smooth running of all layers at the reception. You also work closely with the other areas in the house (e.g. housekeeping, reservation). Complete training in the hotel industry Multiannual professional experience at the reception Guide qualities Joy in dealing with guests Opera skills are desirable (yet no requirement) Friendly appearance as well as a well-kept appearance Self-employed and organized working methods, team spirit Good German and English skills Unlimited Work Contract Uplifting opportunities in a dynamic company Occupational pension (from the 13th month of service) Comprehensive internal and external training opportunities Attractive employee discounts in our hotels as well as Family & Friends rates 50% discount in our on-site restaurants Premium for the advertising of a new employee Corporate Benefits (shopping & travel) Company celebrations and team events Flat hierarchies, direct communication and regular feedback