IT Service Manager (m/f/d)

Our action focuses on your satisfaction.

The Herrmann GmbH Office + IT Service has been on mediation and transfer of specialists and executives from specializing in commercial and IT fields.

Take advantage of our excellent contacts with companies and prestigious medium-sized companies. We guarantee you competent and personal care as well as attractive Conditions in our house.

OUR CUSTOMERS

Our customer is a traditional company with a comprehensive portfolio in Electricity, gas, water and heat supply. With more than 3,000 The regional supply company offers a wide range of employees Performance spectrum. For many years we have supported this Customers as the largest framework contract partner successfully with the Instrumentation of vacancies. The company guarantees a very fair dealing with each other, pronounced teamwork and fair remuneration.

WE BEEPS

• An attractive, over-tariff remuneration based on a DGB tariff agreement
• Top-class working conditions in a modern, highly innovative Companies with excellently equipped jobs
• A regular weekly working time of 40 hours in sliding time (06:[for phone number see the original ad]:00)
• Two Days Home Office for Compatibility of Recreation and Occupation
• Very good access by public transport and the Cars
• A collegial and motivating operating climate
• Up to 30 holiday days a year, holiday currency already within the sampling period
• annual special payments, such as holiday and Christmas money and lucrative supplements

REQUIREMENTS

• Processing of faults, problems and service requests IT Service Management
• design, establishment and monitoring of relevant service processes and ensuring sustainable effectiveness
• Cooperation with internal interfaces, departments and Service managers to ensure efficient IT service provision
• development of transparent reporting and escalation structures and Checking service quality and performance indicators
• Identification of vulnerabilities in existing processes
• deriving appropriate improvement measures including Development of processes

PROFIL

• Successful study of computer science, the economic informatics or a comparable subject, alternatively an IT training, for example as a specialist in system integration / as a specialist in IT for system integration or a comparable qualification
• Long-standing professional experience in IT service management
• Safe in dealing with established methods of IT service management, ideally based on the ITIL framework
• Experience in the design and optimization of service processes and in the handling of corresponding management tools, preferably with the system ServiceNow
• German language skills in word and writing
• Embossed analytical thinking, a structured method and a high degree of solution orientation

NEW JOB:

Use our online form and download your complete Application documents (including meaningful CV), Certificates, certificates, photo, etc.) simply high – a letter is not required.

For questions, your personal contact persons Contact persons in our house are available in advance.

We look forward to welcoming you!

NOTICE

In order to carry out the activity, a work permit for Germany is absolutely necessary. We kindly ask Understanding, otherwise not taking your application into account can.

A work permit for Germany is mandatory for this position. We kindly ask for your understanding, otherwise we will not be able to consider your application.

Joblocations:

50823 Cologne, NORDRHEIN_WESTFALEN, GERMANY