Communication Center Agent (m/f/d)

Conducting telephone campaigns in debt management and debt collection. Processing incoming customer requests and competent advice on open demands. Proactive contact with consumers and debtors to clarify payment residues. Analysis of the causes of outstanding payments and the development of appropriate solutions. Negotiating individual payment arrangements, such as rate payments or comparisons. Documentation of the interview results and maintenance of relevant customer data in the systems.

First professional experience in the Call Center, ideally focusing on Sales, Retention or Collection, as an alternative experience in the call management (Inkasso) Safe handling of common communication standards in the Call Center Joy in telephone calls and experience in advising consumers: in particular in complex and individually challenging situations of life (e.g. telephone debt advice) Negotiation security and pronounced communication strength as well as positive and convincing transmission on the phone High self-motivation, flexibility and strong team skills French language skills (C1) are desirable If you're passionate about this place, but don't meet all the requirements, you still apply. Your unique perspective could be exactly what we are looking for.

An unlimited employment with an attractive compensation package Flexible and mobile work so that family and profession are compatible Capital benefits and occupational pensions Motivated work and fun in a dynamic team Friendly corporate culture with flat hierarchies and short decision paths Specialised and personal training Subsidised lunch, fresh fruit and free drinks at the office A private gym or a grant to the gym Granted ÖPNV ticket JobRad

Who are we? We at Lowell make receivable management better - for everyone. Lowell is one of the leading European providers in receivable management and offers its customers competent solutions in all areas of receivable management - from receivables to debt collection services to the elimination of business processes. We pursue an ethical approach in demand management and try to find the most appropriate, sustainable and fairest solution, taking into account the individual situation of a consumer. Are you ready to be part of Lowell? Diversity, equity and inclusion is an integral part of our corporate culture and we welcome people with different backgrounds. Regardless of your identity - culture, gender, sexual orientation, religion, ethnicity, social background, age, neurodiversity or disability - if you are passionate about making claims management better for everyone, we are happy to hear from you. Join today and shape the future of debt management at Lowell. Please note that we can only take into account online applications. This reduces bureaucratic effort and saves resources - a small but important contribution to more sustainability. If you need help with your application or have any questions, please contact a member of the Talent Team. We will be happy to help you! !