Asset manager for receivables management and debt collection in the field (m/f/d)

Perspective: First on two years of temporary employment contract, with the possibility of extension. WCG Wärme Contracting GmbH, part of the EWE Group, shapes the future of heat supply sustainably, flexibly and easily. With our careless package, we ensure that our customers are reliably supplied with modern heating technology at all times, from installation to maintenance to repairs. Together with our craft partners, we focus on innovation, energy efficiency and maximum customer satisfaction. You are someone who takes responsibility, likes to be in direct contact with people and always keeps an overview? Then you're perfect for us! At WCG Wärme Contracting GmbH, you will ensure that our customer relationships remain stable and processes around receivable management and collection work smoothly. With your clear appearance, your communication strength and your sense of fairness, you contribute to finding sustainable solutions in the sense of our customers and our company. As an asset manager (m/w/d), you are the link between customer support and receivable management. You drive directly to our customers, analyze open demands and develop individual solutions. Always with the aim of clarifying the situation fair and solution-oriented.

Receivables management through personal customer address on site. Analysis of payment balances via the customer account and individual advice. Development of solutions such as rate payments. Documentation of cases and, where appropriate, preparation for legal action. Examination, research, control and tracking of facts. Deescalating communication in difficult conversation situations. Initiation of the inhibition of the heating system in the event of non-compliance, taking into account internal guidelines and legal requirements.

Complete technical training. (Geselle, Technicians, Master) Prior knowledge of the energy industry required. Expertise in the field of BGB and receivable management is desirable. Basic knowledge of the dunning procedure of advantage. Empathic appearance and experience in dealing with people. Clear, objective and deescalating communication style. High conflictability and solution-oriented action in difficult. Conversations. Self-working, paired with team skills. Driving license class B.

A product with Impact: Our solutions are not only smart, but make a real contribution to the energy transition, for you, our customers and the environment. Your ideas count: Design actively, bring fresh wind and develop new ways for the future of energy together with us. Team spirit pure: a motivated team that supports you and enjoys working. Security & Perspective: First on two years of temporary employment contract, with the possibility of extension. Attractive remuneration: We offer you a fair and performance-oriented salary package. Mobility on top level: Modern company vehicle with private use. Holiday and recreation: 30 days holiday & in addition, the 24.12. and 31.12. are all day free. .