SIGNAL IDUNA Gruppe | Germany | 44xxx Dortmund | Temporary contract | Full time / Home office | Published since: 20.02.2026 on stepstone.de
Tribelead Health Insurance Assistance (limited to 18 months) (m/f/d)
We change the insurance world and look for you to help shape the future. As one of the largest German insurers and financial service providers with headquarters in Hamburg and Dortmund, we have fundamentally transformed ourselves in recent years. Our modern and agile working world, in which we work in a centered manner, is characterized by openness and courage. We attach great importance to mutual appreciation and trust. We welcome diversity in all its facets and believe that different perspectives and experiences are crucial for innovation. Become part of our team, introduce your ideas and change the now with us. You are an organizational talent, keeps the overview and service orientation is not a flea for you, but a life setting? Then we're looking for you! In the field of KV performance cost management with more than 200 employees, we carry out diverse tasks from performance management in special cases to the further development of the Iduna signal – the health world and the support of customers with individual health offers and case management. As Assistant (m/w/d), you are the right hand of the Tribelead and actively supports it in these exciting tasks. This is an 18-month temporary parental representation. .
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Your tasks • Your profile • What we offer
Support of end customers, sales partners and authorized third parties via telephone Processing the written concerns of end customers, sales partners and third parties (letter/e-mail/online chat/messaging/etc.) Complete written processing of defined business incidents including correspondence and complaint processing (in particular notices) Examination of basic contractual requirements in accordance with statutory provisions, combined with proper technical data collection Supporting all customer requests according to the interaction events defined for the Customer Loyalty Team, as well as resulting, defined collection processes and the processing of cross-spread partner processes Based, cross-functional support for balancing peaks
have a successfully completed vocational training as a merchant for insurance and financial facilities (or a comparable training in the commercial sector) and may have an insurance-specific or economic training or a corresponding study has optimal experience in insurance, ideally in health insurance are interested in new topics has a pronounced communication strength and analytical skills are versed in handling MS Office applications are an organizational talent, keeps an overview even in stressful situations and tackles challenges structured and targeted
you benefit from a contract with a 38-hour week you can improve your ecological footprint by e-bike leasing benefit from flexible working hours and can work at least 2 days a week at home or mobile you can lie in the sun for 30 days a year or walk through the mountains can you shape changes every day #change
Location
 | SIGNAL IDUNA Gruppe | |
| Dortmund | ||
| Germany |
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