Commercial Employee / Clerk (m/w/d) Customer Service Complaints

Etex Group is an internationally leading industrial group specializing in the production and marketing of high-quality building materials and solutions. We want to inspire people around the world to create habitats that are increasingly safer, more sustainable, smarter and more beautiful. Since 1905, we have been a family company headquartered in Belgium and with sales of €3,777 billion and 13,500 employees worldwide, operating at 160 locations in 45 countries around the world. We have an exciting future ahead of us! To further develop these, we need passionate, professional people who, together with us, implement our strategy. Etex Building Performance GmbH is represented in Germany at 4 locations. With our brands Siniat and Promat, we are one of the leading suppliers of innovative solutions in dry construction and in industrial fire protection. We work as a team and cultivate a collaborative and caring culture, a pioneering spirit and the passion for becoming better and better for our customers. MISSION AND CONTEXT You want to introduce your experience in customer contact in a targeted manner and look for a new challenge in dealing with complaints? Then we look forward to your contact for this exciting internal position! The focus is on the acceptance, processing and tracking of customer complaints and returns – fast, solution-oriented and customer-oriented. If you work structured, are strong in communication and keep a cool head in challenging situations, you are right with us! We are now looking for the location ratings: Senior Consultant (m/w/d) Customer service complaints

Acceptance, timely processing and testing of customer complaints and returns Processing of incoming customer orders (order registration, order verification and order tracking) Verification of contracts with a view to correct price details, capacity available and, in particular, feasibility of technical and logistical customer requirements Collection and maintenance of all customer and product information necessary for the realization of the orders as well as information on delivery methods in the computer system Searching and post-processing of orders with incomplete order processing Monitoring and control of the promised delivery dates and delivery processing as well as, if necessary, proactive introduction of counter-control measures (even exchanges with the specialist departments Supply Chain, Transport Management, Purchasing and the works) Acceptance, processing and tracking of customer requests Timely creation of offers and price calculations according to specifications Consumption and forwarding of requests for technical questions to the relevant department Support in implementing customer retention measures to increase customer satisfaction Support of sales to satisfy customer needs as best possible

They have completed commercial training and ideally bring experience from contract management or sales services. The telephone customer contact is in your blood – also in challenging conversation situations you act confidently and solution-oriented. They have a good technical understanding and do not hesitate to deal with more complex product or logistics issues. New topics, processes and systems can be applied quickly and with curiosity – you understand changes as a chance. With MS Office, especially Excel, you are perfectly familiar, as well as with ERP systems – optimally SAP (Module SD/FI). Dealing with CRM systems like Salesforce is known to you or you bring the willingness to deal with it. They communicate safely, clear and friendly – in German in word and writing – and keep a cool head even with high work volume. They work structured, conscientious and targeted – never lose sight of the whole. They are a real team player and appreciate a collegial fellowship, in which one supports one another and pulls one another together.

Around 1,300 employees are part of the permanent Etex team in Germany. The cooperation in our company is characterized by the fact that each individual feels taken seriously and is encouraged in his talents. We offer you an exciting and varied workplace. In terms of numbers and benefits, you may expect us to: Security: unlimited standing in a company with lots of expertise and long company history Free space: Flexible working time distribution for thinking, developing and implementing own ideas Remuneration: Attractive, performance-oriented salary package Place of work: Ratings with proportional home office Holiday: 30 days Perspectives: diverse training opportunities and interesting career prospects in the worldwide Etex Group Atmosphere: An open, value-assuring team with annual employee talks on personal development and regular employee surveys Benefits: Freely selectable, tax-free salary changes and benefits, such as e.g. the possibility for e-bike leasing or leasing of IT devices for private use JOBV1_EN