LB24 International GmbH | Germany | 30xxx Hannover | Permanent position | Full time | Published since: 27.07.2026 on stepstone.de
Customer Support Employee (m/f/d)
Luxury Beds24 is one of the leading e-commerce brands for premium pole beds, boxspring beds and sofas in Germany. Founded in Hanover in 2020, we have grown in a few years to become a company with an average eight-digit annual turnover – self-financed and owner-managed. In autumn 2026 we open our first showroom at Aegidientorplatz in Hannover. As an employee:in customer support you are the voice of luxury beds24. You don't need any experience in customer service. What you need: desire for communication, a positive way and the will to do things right well. We'll teach you everything else. .
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Your tasks • Your profile • What we offer
Processing of customer requests by e-mail, telephone and via our online portal. Consultancy and support of our customers in questions about our products and orders. Active cooperation in improving our customer service through feedback and suggestions. Close exchange with our internal teams to efficiently solve customer requests. Maintenance and updating of customer data in our CRM system.
Experience in customer service or in a similar role, ideally in e-commerce. Excellent communication skills in German, both oral and written. Strong problem solving capabilities and the ability to work under pressure calmly and efficiently. Good knowledge of customer support software and CRM systems. Team-oriented working with a high degree of responsibility and commitment.
Indefinite staging in a growing, profitable company - We offer a structured incorporation and provide you with all the necessary knowledge - Modern workplace in Hanover, from autumn 2026 in the new showroom at Aegidientorplatz - Free drinks and snacks in the office - Table tennis table dedicated to rest during breaks - Flat hierarchies and short decision-making – Your ideas are important to us - Regular feedback talks work together to support your professional development
Location
 | LB24 International GmbH | |
| 30159 Hannover | ||
| Germany |
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