Front Office Manager (m/f/d)

As a front office manager, you are the face of the hotel and bear the overall responsibility for the smooth running at the reception and in the guest relation. Team Leadership & Motivation: You guide, challenge and support the front office and guest relation team. The service and holiday planning as well as the execution of trainings are your everyday life. Customer care on top level: You ensure a warm, professional and efficient check-in and check-out process and always have an open ear for the individual wishes of our national and international guests. Quality Management: You ensure and optimise the service and quality standards (SOPs) of our house and are presented in complaint management with fingertip feeling and solution-oriented. Interface competency: You work closely with Revenue Management, Housekeeping and the Reservation Department to optimally control room capacity and sales. Administrative responsibility: You monitor the cash management and debitor control and are responsible for the correct billing of all daily revenues.

You love the hotel industry, keep a cool head in peak times and radiate natural cordiality. Experience: You have a completed training in the hotel industry or a corresponding study as well as a well-founded leadership experience in a comparable position (e.g. as Assistant Front Office Manager or Front Office Manager) in the upscale hotel industry. Leader: You understand yourself as a coach who motivates, enthuses and develops his team. System knowledge: Safe handling of common hotel programs (e.g. Opera, Protel or comparable PMS) is a matter of course for you. Communication strength: You communicate fluently and stylisticly in German and English. Each other foreign language is a big plus. Personality: A well-maintained appearance, excellent ways of dealing, flexibility and a highly pronounced service-mentality characterize you.

An unlimited contract of employment. Free staffing in our in-house canteen. €25,00 net BVG subscription monthly grant. Increase of annual leave by company status up to 30 days, starting with 27 days. PLUXEE Benefit Pass as a birthday present. Many beefits and shopping discounts, for example, at SENNHEISER, Expedia, CINEMAXX and many more. From €500.00 gross bonus for recruited employees, depending on the qualification. Benefit from our cooperation with PERSONIGHTS.de. Staff rates in all TITANIC hotels and Hasir restaurants. A long-term perspective with space to develop your own ideas. A workplace in a central location, directly at the Gendarmenmarkt. Personal and professional training and development opportunities. An interesting, responsible activity in a multicultural team. .