Customer IT Solutions Specialist (m/f/d)

DHL Global Forwarding is the air and sea freight specialist of the DPDHL Group and is the world's leading provider of air freight and sea freight. With approximately 30,000 employees worldwide, we are present in more than 150 countries and territories. Through our service, quality and sustainability-oriented network, we connect people around the world and improve their quality of life. This applies not only to our customers, but also to each individual member of our team. For our IT team in Frankfurt am Main/Düsseldorf we are looking for a result-oriented Customer IT Solutions (CIS) Specialist Unlimited in full time These challenges await you with us: You are responsible for managing and implementing integration projects (EDI, API, Hybrid Solutions) for national and international customers The analysis of technical customer requirements as well as their transfer into structured integration concepts are among your tasks You design and implement customer-specific data flows using modern EDI standards (EDIFACT, XML, JSON) You also use our API portfolio and develop it in cooperation with global developer teams The use of modern AI-based tools (e.g. LLMs, NLP analyses) for automation and process optimization is part of your everyday work You coordinate between customer IT, operations, sales and third level support You also tax the entire Integration Lifecycle incl. Testing, Go-Live, Stabilisation and Transfer You monitor defined KPIs and ensure quality, compliance and documentation Advising internal stakeholders on integration architectures and best practices is also one of your tasks Conducting internal training on EDI, API, and data-driven customer solutions completes your activity profile That's what we want from you: Complete bachelor's degree or education in the field of computer science, business informatics, logistics or comparable qualification Understanding operational logistics processes and their impact on end-to-end supply chains and IT integrations Multiannual experience in EDI integration, customer connection or technical projects in logistics Good knowledge of relevant standards: EDIFACT, JSON, XML, mapping logics, transport management systems (ideally CW1) Experience with API technologies (REST, OAuth2, Webhooks) and API management platforms Trusts in handling AI technologies (LLMs, NLP evaluations, Automation Frameworks) Safe technical understanding, rapid understanding and analytical thinking Embossed communication strength, in particular in the comprehensible and target group-oriented communication of technical contents High service orientation, independentness and structured operation Very good knowledge of German and English (word and writing) Why you should come to us:

Possibility to develop and contribute in a globally active group 13 Salaries and benefits FlexWork and part-time option Excellent social benefits, family service, business bike (Eurorad) and corporate benefits Festival and customs days We look forward to your application! I'm sorry.

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