No Limit IT- Services GmbH | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 29.01.2026 on stepstone.de
IT Support 2nd-Level-Support (m/f/d)
IT-Techniker (m/w/d) – 2nd level support Location: Hamburg, City Nord | Full-time Start: 01.03.2026 or by arrangement For a large, renowned insurance, we are looking for an experienced IT technician (m/w/d) in 2nd level support. You're enjoying solving more complex IT issues, really bringing users on and not just pushing tickets on? Well, that's pretty good. .
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Your tasks • Your profile • What we offer
IT-Techniker (m/w/d) – 2nd level support Location: Hamburg, City Nord | Full-time Start: 01.03.2026 or by arrangement For a large, renowned insurance, we are looking for an experienced IT technician (m/w/d) in 2nd level support. You're enjoying solving more complex IT issues, really bringing users on and not just pushing tickets on? Well, that's pretty good.
Supporting the users of insurance for technical, technical and administrative issues related to IT applications such as ABS, AMIS, AMIS Online, ALMS, AVW Support for individual configuration of hardware and system applications (e.g. printer setup, Outlook configuration, data backup, ZAK) Support for initial and update installations Technical analysis of the line connection Documentation of all disruptions and solutions in the ticket system Care of sample solutions and workarounds in the Tip-&-Tricks database Monitoring of stock balance in the AMUR Advising ABV users for optimal hardware and software equipment HW/SW inventory support Cooperation with TechB, EDV-BA and technicians of the service provider for technical problems (including on-site operations) Contracting of providers for one-way chat and repairs Working in projects when processes or technologies are evolving
Multiannual professional experience in 2nd level support Very good knowledge of German in word and writing (forced required) Knowledge of Windows environments, common office IT and user support Structured, solution-oriented operation Fun to cleanly analyze technical problems – and to solve them sustainably Team spirit and a service-oriented attitude (without “Callcenter mentality”)
Stable environment in a known insurance Demanding 2nd level topics instead of pure hotline Clear processes, clean documentation and professional IT structures Modern working environment in Hamburg City Nord Long-term perspective in an important support area
Start: 02.03.2026 or by arrangement Working hours: Monday to Friday, full-time Home office: 2 days per week possible
Location
 | No Limit IT- Services GmbH | |
| Hamburg | ||
| Germany |
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