Service Manager Scientific Computing (m/f/d)

As one of the leading European management and technology consulting services, we are a real tech player. We see ourselves as leaders, act and think strategically, develop customized solutions with our customers, as well as precise processes and implement innovative technologies. We are more than 50,000 tech-affine and smart minds worldwide – together we shape the future of our customers and those of society.

Are you ready to join the digital Europe?

You take responsibility for service management and stable operation of our scientific computing environments With Splunk you monitor system health and performance and control KPIs like availability and reaction times; Incidents and problems you analyze and prepare management reports Part of your tasks is to ensure data quality in CMDB (ServiceNow) and to maintain Configuration Items (CIs) in asset management As Subject Matter Expert, you control all topics related to Desktop as a Service (DaaS) and accompany the migration from DaaSv1 to DaaSv3, including technical coordination with VMware/Omnissa teams You coordinate internal departments and external suppliers, prioritize tickets and secure transparent communication along the entire value chain Changes and releases you plan and control according to established ITIL processes and ensure audit-proof documentation in Confluence With your know-how, you drive automation and standardization forward – e.g. by dashboards, scripts and self-service workflows for recurring operational tasks Advice means flexibility: Your project work depends on our customers and your project situation – you work throughout Germany in our offices, on-site customers and at home

You have a completed study of (economic) informatics or a comparable vocational training in the IT field Multiannual experience in service/infrastructure management in enterprise environments, ideally in the Scientific Computing or Aerospace context Experience in large, regulated enterprise environments is beneficial Knowledge of Splunk (including complex queries/ Dashboards), ServiceNow/CMDB (Asset Management) and Confluence administration and data management Virtualization and DaaS (VMware/Omnissa) and experience in migration projects (e.g. DaaSv1 on DaaSv3, RHEL 7 on RHEL 9) Consistent with ITIL processes (Incident/Problem/Change) and KPI-controlled operation; safe in release and documentation processes Agile mode of operation (Scrum/SAFe), active participation in PI Plannings; strong communication skills, moderation strength and cooperation with international teams Good knowledge of German and English (from B2 level) complete your profile

Continuing training: extensive technical and methodical training incl. Certifications as well as diverse development perspectives within the company Work-Life-Balance: hybrid work within Germany and for a limited period of time in defined EU countries, family service, corporate fitness as well as the possibility of a Sabbatical Flexible holiday design: 30 days vacation and the possibility of individual increase or reduction of the annual holiday by up to 5 days IT-Equipment: We support you with the equipment of required additional equipment for optimal location-flexible work Self driving: company car and service bike per pay conversion Our mindset: team spirit, open doors, duz culture, lived diversity Diversity is an important basis for our corporate culture. We want to create an inclusive environment that takes into account the diversity of all our 2,600 employees in Germany and Austria and in which you can develop as best as possible. We at Sopra Steria are convinced that your individuality is the key to a sustainable company success.

We are committed to a sustainable future: Whether with group-wide scholarship and corporate volunteering programs or with projects to promote education, equal opportunities and digital inclusion – we take responsibility for society. We firmly believe that digital innovations are a key to equality, inclusion and climate protection.

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