Head of Telephone Customer Dialog Center (m/f/d)

Management, development and coaching of employees in the customerDialogCenter including control (incl. personnel use) of the department together with the deputy management Further development of the customerDialogCenter and take over responsibility for project-related, strategic topics incl. Management and cooperation in projects and coordination with the participating areas Participation in the planning of sales actions, preparing, performing and taking into account the different needs of our customers Process optimization including creation of guides for the agents and joint development of the workflows in the team Preparation of presentations and training documents, implementation of trainings and trainings, as well as support of employees in the implementation of workdays Analysis and compilation of evaluations and statistics (e.g. operational and strategic personnel deployment planning and control) as a basis for comprehensible decisions and a need-based deployment planning

You have a successfully completed bank training as well as a completed further education for the savings banks/bank specialist or a comparable qualification. You bring experiences in the management and development of employees and use them to help employees in a targeted manner, give feedback and accompany their professional and personal development You love to inspire our private customers through good contacts and customer experiences and are very high in communication and sales You want to further develop our CustomerDialogCenter together with the employees and ensure high quality standards. Here you think and trade for the Sparkasse “as a whole”, tune with the branch teams and the Mittelstand | Immobilien business unit and bring different perspectives together. You have good process and technology knowledge, implement measures reliably, develop comprehensible solutions and introduce your perspectives into the common process optimization. You are structuring and prioritizing your tasks, communicating with the address and taking into account the concerns and perspectives of your interlocutors.

A sustainable, powerful company that thinks boldly forward Fresh mindset: a modern corporate culture with lively networks and modern working environments We offer space for personal growth by learning from every experience Reliable, individual and exciting career paths Lifelong learning as our future motor Bringing in and configuring space, ideas Flexible work models – for every situation – and the possibility of mobile work 32 days of holiday (further holiday purchase) A crew with know-how and desire for change A safe workplace in the region An attractive cafeteria model: Choose an occupational health insurance or a grant for a job ticket, a job bike or EGYM Wellpass Family-friendly, e.g. free children's emergency care Team spirit – not only in our various operating sports groups Who we are With a balance sheet total of over 9 billion Euro and a loan volume of 8 billion Euro is the Sparkasse Holstein as an agile large savings bank more than a successful financial service provider. Together with our daughters S-Immobiliengesellschaft Holstein mbh & Co. KG and the S-International Schleswig-Holstein GmbH & Co. KG, we offer as a full-sortment all facets of the banking business from a single source – from financial consulting and credit and real estate financing to international shops to innovative digital services. Our goal is to improve the lives of our over 250,000 customers and all people in our region. Today and in the future. Thanks to our high performance and economic strength, we can return something to the region: Through our 18 foundations we actively promote sport, culture, education, the environment and social projects. With this work and foundation of meaning go hand in hand with us. With high customer satisfaction, we are relevant to all customer groups. We stand for stability, confidence and proximity. As a TOP worker with 1,000 powerful and dedicated Holsteiners, we are supported by a strong brand and a clear look into the future. In a dynamic environment, team spirit, varied and meaningful tasks, responsibility and further development come together – from Hamburg to Fehmarn. .