Specialist Operational Support in Customer Service (m/f/d)

Being the best energy and environmental service provider in Baden-Württemberg is our claim. We can only meet this requirement thanks to competent and dedicated employees (m/w/d). Senior Consultant (m/w/d) Location: Freiburg im Breisgau Work area: Customer service Working time: full time or part time Relationship: Unlimited

Translation of regulatory, technical and systemic requirements into practical solutions for our customer service Analysis, design and optimization of end-to-end processes along the entire customer journey in close cooperation with process management A close, cross-departmental cooperation and project cooperation with sales, billing, market communication, IT, product management and quality management The service-side introduction of new products, tariffs, energy services and legal changes including the necessary work instructions The establishment and further development of our knowledge base in customer service (e.g. tariff logics, billing, data protection, market processes) The clarification of complex questions as well as the derivation of sound solutions and recommendations for action, including the conception and implementation of appropriate training measures

A completed commercial study or commercial training, ideally complemented by experience in energy management, business management or process management Funded energy economic knowledge in the sales and customer service environment as well as a pronounced hands-on mentality to tackle dynamic market and process changes pragmatically Embossed cross-area thinking and a solid understanding of end-to-end relationships Found experience in the design, planning and implementation of training Communication strength and a safe occurrence against different stakeholders

A secure workplace in a future-oriented industry with an innovative company from the region Personal and professional development opportunities in an attractive working environment A successful team in which you can contribute your ideas and actively shape them Excellent social benefits (e.g. Hansefit, Jobticket, Jobrad, Occupational Pensions), Retention for family people with flexible working hours and option for mobile work

Diversity enriches us and is a central part of our corporate culture. That is why we stand for equal opportunities and exclude discrimination based on ethnic origin, gender, religion or belief, disability, age or sexual identity. With us counts who you are and what you are.