Service Advisor (m/f/d)

Type of entry: 17 Company: Porsche Niederlassung Hamburg GmbH

“In the beginning I looked around, but I couldn’t find the car I dreamed about. So I decided to build him myself. ‘

This set of Ferdinand Porsche brings everything to the point of Porsche. As a brand, as a company, as an automobile manufacturer, as an employer. The “Idee Porsche” has produced unique sports cars such as the Porsche 356 or the 911. By combining tradition and innovation with the Porsche’s typical, sometimes somewhat unconventional ways of thinking our employees, we make automobile dreams come true and thus always have the “something more” in mind. Porsche, however, is much more than ''only'' an exclusive sports car manufacturer. Porsche also has a lot to offer as an employer: a wide range of entry and career opportunities, measures for the reconciliation of work and family as well as flexible working time models.

Your performance deserves appreciation We offer you an attractive salary that depends on your qualifications and experience. A team that stands together With us you will not only be set – you will be recorded. Our team supports each other, learns from each other and holds together. New colleagues are welcomed with open arms. A workplace that enthuses customers – and you too As a service consultant, you become the face of our brand. In our modern customer area you receive Porsche drivers with real enthusiasm for performance and precision. You work with digital tools and clearly structured processes – always with the aim of creating an exceptional service experience for our customers. Whether in vehicle acceptance, competent advice or individual delivery: You combine technical expertise with empirical communication and thereby create real moments that remain in memory. The fascination Porsche You work on one of the most emotional brands in the world. A brand with racing DNA that has produced the legendary 911 – a myth that moves generations. If you have gasoline in your blood, you feel at home right now.

Be part of a team that welcomes you with open arms. And work on a brand that wrote history. You have a weakness for fast cars and can identify yourself with the following tasks: settlement and settlement of daily service orders Coordination of service business Generating additional sales appointment and preparation Vehicle acceptance incl. follow-up of customer complaint Transfer of the vehicle to the customer Support and advice of service customers Customer retention and recovery Surpassing customer expectations and ensuring high customer satisfaction Compliance with the service core process Link to workshop, parts service and sales

Experience and know-how: You have already gained relevant experience as a service consultant and has technical product and model knowledge. Target-proof handling of service-typical tools such as workshop control is not a foreign word for you. Personality: You have pronounced communicative skills and are open to new things. Your own initiative is a matter of course for you. Working: You are flexible, you like to take responsibility and have a good organizational capacity. Customer-oriented and entrepreneurial thinking and acting distinguish your way of working. Enthusiasm: You are passionate about it and have fun in a dynamic environment. Language: You have knowledge of German and English in a reliable manner. .