Giesecke+Devrient GmbH | Germany | 81xxx, 80xxx München | Permanent position | Full time | Published since: 08.01.2026 on stepstone.de
Technical Performance Manager Service (m/f/d)
G+D makes life safer for billions of people worldwide. We create confidence in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. For our customers, we have been a reliable partner for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our way to success. Trust is the basis of our collaboration within G+D. The whole world trusts us when it comes to physical or digital currencies. We increase security and efficiency in the cash cycle in cooperation with central banks and the entire currency industry. Do you want to shape the future of payment together with us, as a market leader in Advanced Currency Management? The Performance Manager (m/w/d) works closely with various functions in the company, such as the Service Regions, F&E, the Quality Department, the Portfolio and Business Development and the Operational Service Functions. In order to ensure worldwide support, the Performance Manager (m/w/d) prepares the communication of new KPIs and targets and initiates their timely transfer to the regions and resellers via the established communication channels. You define, create and drive new measurable data points to achieve the next level of data transparency and end-to-end visibility, and ultimately to optimize our service operations worldwide. We are looking for you Technical Performance Manager Service (m/w/d) at our location in Munich Job ID: 26274
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Definition and management of end-to-end performance metrics in coordination with the responsible delivery functions for repair services for spare parts management and spare parts sales services for hardware-based product quality information (e.g. MTBF in the field) for other service related deliveries
Contribution to the operational excellence of the service backbone operation in general Proposal for annual targets for the respective key figures Definition and management of performance assessment processes Performance reviews with the relevant functions in the service regions and repair centres Analysis of performance-relevant aspects of service provision and creation of concepts for improvement plans Implementation of ad hoc analyses Provision of regular reports on performance status and performance improvement measures Definition and implementation of standard reports in cooperation with IT based on SAP or other regional ERP systems Promoting automation in reporting to focus on business aspects
Degree in Engineering / Technology or Business Administration Ideally five years of experience in data analysis or performance management Good knowledge of Business Analytics tools, G+D product portfolio and SAP ECC Good experience with hardware-related service processes including associated SAP tasks High intercultural competence and team skills Representative coordination, communication, negotiation and presentation skills Professional language skills in English and German Self-employed and structured work readiness to travel national / international
Location
 | Giesecke+Devrient GmbH | |
| 81677 München | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad