Schultz & Partner Unternehmens- & Personalberatung | Germany | 28xxx Achim | Permanent position | Full time / Home office | Published since: 20.05.2026 on stepstone.de
Team Leader Customer Service / Support Commercial Software (m/f/d)
Our customer, naviga GmbH, has been offering its customers tailor-made software solutions for business and parental money for 30 years and is therefore the market leader in Germany. Together with administrations throughout Germany, naviga GmbH shapes the digital transformation and makes civil services easier, faster and more modern. Currently naviga GmbH brings the proven solutions to the next generation: modern technologies, new platforms and a sustainable architecture. They combine many years of experience with fresh ideas. Be part of the growing customer support team and introduce your multi-year leadership experience to successfully develop the team. .
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Your tasks • Your profile • What we offer
Professional and disciplinary leadership of the customer support team Commercial (approx. 8–10 persons) Control and Priority of Support Requests, Customer Projects and Training Coordination of installations, migrations and software updates Contact person:in for customers:in escalations Development of internal processes and quality assurance Human resources management: development talks, deployment planning, holiday coordination
Experience in the leadership of small to medium teams (from 5 people) Experience in IT support, IT project management or software customer care Communication strength and conflictability Structured, independent operation Knowledge of ticket systems (e.g. JIRA) willingness to work into non-specialized software products Ideally experience in public administration or municipal IT Ideally knowledge of commercial or regulatory software
Sensual tasks: Your work contributes directly to the digitalization of public administration Secure workplace: permanent contract in a stable, growing environment Flexible work: 3 days on site in Achim, 2 days remote Development: Individual support and real development perspectives Team culture: Flat hierarchies, a lot of self-responsibility and an open relationship Extras: Occupational pension, EGYM Wellpass, Jobrad, ÖPNV grant Feeling factor: Modern offices, snacks, drinks, ice cream and regular events
Location
 | Schultz & Partner Unternehmens- & Personalberatung | |
| 28832 Achim | ||
| Germany |
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