Working Student Warranty & Goodwill Process & System Integration

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00044HY Tasks that move. A brand inspired. The Guarantee & Kulanz area controls all relevant processes, guidelines and systems for the handling of warranty and cunning cases worldwide. We work closely with international markets and IT partners, develop digital solutions and ensure transparent, efficient processes. A high system reference and continuous process improvement shape our daily work. We live a hybrid working model: flexible home office days are complemented by fixed office days to strengthen exchange, collaboration and team spirit. In close cooperation with our colleagues from the markets, we work internationally – English is therefore part of our daily work. To strengthen our team, we are looking for you as a dedicated working student who actively contributes to shaping the rollout of the XENTRY Claiming application. XENTRY Claiming is the new application with which traders can enter and handle their performances worldwide. It is embedded in the XENTRY Portal, the central online access portal of Mercedes‐Benz for after-sales, diagnostic and service systems You'll learn this Rollout Management, Stakeholder Communication, KPI Setups, Testing/User Acceptance Tests (UAT) in a dynamic team working strategic, process and operational. Your tasks include: Rollout XENTRY Claiming Preparing documents (powerpoint, video recordings) for communication Preparing market communication (live presentation and playing prefabricated content) Collecting questions from markets, clustering and preparing as FAQ Testing new features of XENTRY Claiming and troubleshooting Support the user management of dealer users Process & KPI management Participation in creating status reports for rollout progress Creation and maintenance of rollout KPIs Communication and Community Maintaining the Internal Social Intranet Page (Warranty Community) Publication of articles & content on the external communication page for retailers (retail platform) The activity can begin from September 2026.

Studies in Business Informatics, Industrial Engineering, (International) Business Administration, Economics or in a comparable course Very good knowledge of German and English in word and writing Secure handling of MS Office, especially PowerPoint and Excel High system affinity, ideally first experience with digital tools or IT introductions Knowledge in the field of video production and processing High level of initiative, creativity and the ability to prepare complex topics in a comprehensible way Representative team, communication and cooperation capability Joy in questioning, improving processes and shaping new things together Additional information: Location: Böblingen | Volume: 20 h/week | Duration: 6-12 months | Start: September 2026 We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate, giving the semester and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-sindelfingen@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café