Service Manager – Head of Customer Service & Team Leader wanted! (m/f/d)

We are market leaders in kindergarten and school care and cook freshly daily at more than 30 locations - throughout Germany for over 120,000 guests. Bio, seasonal, regional and resource-saving are not a kitchen Latin for us, but living practice. Our aim is to feed the young guests in a varied and healthy way. And for that we need your helpers! Servicemanager (m/w/d) – Head of Customer Care & Team Management Unlimited employment, full time · At the old airport 1 04356 Leipzig Your new dream job: You have a feeling for people, think service-oriented and really want to move something? Then take responsibility and actively shape customer support – not only operationally, but also strategically. In this role, you have the opportunity to develop your team, optimize processes, and increase the service area to the next level.

General responsibility for customer support leadership, development and motivation of the team Ensuring high service quality and customer satisfaction Optimization of processes and structures in customer service Close cooperation with internal interfaces (e.g. operations, sales, quality management) Analysis of key figures and derivation of continuous improvement measures Contact for complex customer requests and escalation topics

Complete commercial training or a comparable qualification in the field of gastronomy/hotelry. Ideally experience in the field of community service or comparable service sectors. Embossed self-initiative, aiming and a solution-oriented working. Safe appearance, excellent communication and presentation skills as well as negotiation security.

A dynamic and motivated team working together on a goal A responsible position with a lot of design space Flexible working hours and partial home office the possibility to introduce your own ideas A modern working environment in a growing company that focuses on sustainability Vehicle for private use 30 days off Holiday and Christmas money