Career changers as customer advisors in local transport

As a customer manager: in local transport (travel companion:in, Schaffner:in), you work on the train and are the first contact person:in for our passengers in the trains of DB Regio AG. At 01.09.2026 we are looking for you as a cross-release:in order to retrain as a customer manager:in local transport (w/m/d) at DB Regio AG in Lindau (Bodensee). During your functional training, cross-incomeers:in the form of a customer service provider, you will receive an adjusted entry fee in the local area. After successful completion of the training, your salary will be increased to the entry level of the target activity. The corresponding annual gross salary* is currently between: 44.900 and 49.200 Euro This is what awaits you in retraining:

Retraining takes place over 14 weeks in full time (39 hours/week) and consists of theoretical and practical classes During the entire retraining you will find permanent contacts:inside for your questions You complete retraining with a theoretical and practical examination The training classes consist of about 10 participants

After retraining you take the following activities:

Actively advise and attend our customers: inside on and on the train You provide information on connection connections and irregularities Control and sale of tickets are your responsibility You are responsible for order and safety on the train With high service quality, you increase the satisfaction of our customers: Collaboration with colleagues, such as drivers: inside, service staff or security staff, is part of your everyday life

Your profile:

Ideally, you have professional experience in customer service, such as, for example, as an employee: in gastronomy or as a hotel businessman, steward, flight attendant:in, seller:in, retail trader It is up to you to work with people and customer and service awareness are of course for you Good conflict and communication skills in your professional life Your written and linguistic knowledge of German is very good (min. B2-Level) The planned, irregular alternating shift service as well as weekend and holiday work do nothing to you A valid class B driver's license is advantageous to be on time at your work even outside the ÖPNV times.

Applicants of already trained customer supporters: of course, You are also welcome. After successful completion of the functional training, an exercise of the profession is usually also possible in parttime. For operational reasons, full-time training must be completed. *According to current contractual and operational regulations, depending on specific activity, professional experience, qualification, allowances and premiums. Fee information in the job invitation does not justify a claim for remuneration. This is important to us:

Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity. Benefits:

You will receive up to 16 free journeys within Germany per year and further fare for your friends and family. You benefit from discounts in the areas of shopping, leisure, travel and web services. The monthly changing offers include, for example, mobile telephony contracts, insurance companies, electricity rates, discounts in hotel chains, fashion and lifestyle. You always give everything and therefore get back a lot: a standard market salary package with generally indefinite contracts and employment security, as well as a variety of benefits and an occupational pension scheme. .