IT Operations & Support Manager (w/m/x)

We are the Association of Associations Creditreform, the high-tech service provider for our 128 locations in Germany. Over 145 years of knowledge & experience are included in our innovative software solutions. With the latest technologies, we provide the best possible customer experience in the area of business information, receivable management and marketing data. To strengthen our IT service unit, we are looking for full time at our location in Neuss:

IT-Servicemanager (w/m/x)

The team

The IT service unit is the central IT service provider for the association and our regional offices within the credit reform. We operate the data centers, cloud infrastructures and networks on which the IT systems of credit reform run. We provide our employees not only modern IT solutions but also the digital workplace of the future.

As an IT service manager, you are the link between our customers and our internal development and operating teams. In coordination with the Service Ownern, you are responsible for the operational IT service management and have the overall overview of our IT portfolio, as well as the availability and quality of our services.

Your mission: You are thrilled with IT infrastructure, do you love solving technical challenges, and are you enjoying professional support for customers? With the latest technology, you set new standards for efficiency, scalability and innovation. Then you're right with us!

IT Service Responsibility: For a stable and efficient IT operation, you monitor all central IT services. ITIL Process Control: You are responsible for the extensive IT service management processes and ensure their efficiency. Interface & Coordination: You are the central contact for our IT teams, offices and external service providers. Service Quality & SLA Management: You ensure compliance with Service Level Agreements (SLAs) and continuously optimize our service processes. Incident- & Problemmanagement: You control critical incidents, perform Cause Analysis and ensure sustainable solutions. Proactive optimization: You develop IT services, drive automation and optimize IT operations. Service Reviews & Communication: You organize regular service review meetings with internal and external partners and ensure a clear flow of information.

Experience & know-how: Multi-year experience in IT service management, ideally with ITIL certification. IT expertise: understanding of IT infrastructure, networks, IT security and monitoring technologies. Structured operation: Analytical strength, solution-oriented thinking and a good sense of priorities. Communication strength: ability to understand technical issues – both for IT experts and for non-technical stakeholders. Individual initiative & team spirit: Self-employed, proactive and targeted work and the motivation to actively develop IT services.

0 days holiday + Rosenmontag free Flexible working hours and the possibility of mobile work on 2 days per week Internal free courses, further education and training Operational health promotion, sports and recreational activities (Location Neuss) Support for occupational pension schemes Family-friendly, private supplementary insurance, also for relatives The opportunity to study next to the profession Communication at eye level and regular feedback talks After Work events as well as summer and Christmas festivals (Location Neuss) Employee offers about corporate benefits or employee benefits for e.g. technology, travel or living Equipped kitchen with coffee, tea, water and fresh fruit Subsidized lunch delivered and a snack machine with sweet, healthy or warm snacks (Location Neuss) Covered free parking and lockable bicycle parking (Location Neuss) Good transport by public transport The possibility of a JobRad and a discounted Germany ticket JOBV1_EN