IT Support Specialist (m/f/d)

BESTSECRET is the leading European online platform for premium and luxury brands in the off-price segment. The group offers its members in 27 European countries a high-quality range of exclusive fashion brands along with a premium shopping experience. At the same time, BESTSECRET enables its brand partners to reduce overstocks to a large extent - with minimal visibility and maximum protection of brand value. The unique business model is based on a closed character, with an exclusive membership on invitation, long-term relationships with brand partners and customers, as well as a technology-oriented way of thinking. BESTSECRET can look back on a long-term track record of profitable growth and generated sales of expected EUR 1,415 million in 2024 and employs approx. 2,300 employees from over 90 nations. The group looks back on a 100-year tradition in the textile and fashion industry and is now owned by Permira Funds and the founding families Schustermann and Borenstein.

IT Support Specialist (m/w/d)

Team: Tech Location: Munich, Poing bei München employment relationship: permanent permanent employment, full-time Flexibility: On site

You are looking for a new challenge as IT Support Specialist (m/w/d)? Then become part of our team at the IT Service Desk and support us in the care of our IT infrastructure in the areas of office, retail and logistics. In this role, you are a key player for our users in 1st and 2nd level support and ensure a stable, service-oriented operation of modern IT workstations. The position is 100% on site and is not provided as a remote or hybrid location.

Consumption, analysis and processing of IT messages and service requests via telephone, email and ticket systems (e.g. ServiceNow) Support and support of our users in 1st and 2nd level support – both remotely and directly on site Installation, configuration and maintenance of workstation computers, notebooks, mobile devices as well as printers and cash register systems (POS) Management of user accounts, groups and access rights in Active Directory and Microsoft 365 Support in the operation and integration of Apple/macOS systems Working with IT rollouts, smaller IT projects and the introduction of new hardware and software solutions Care and continuous updating of IT documentation including creation of knowledge articles (e.g. in Confluence)

Complete IT training (e.g. specialist in system integration, IT system electronics) or a comparable qualification Professional experience in IT support, ideally in the service desktop (1st and 2nd levels) Good knowledge of Microsoft environments (Windows, Microsoft 365, Active Directory) Safe handling of workstation hardware, mobile devices, cash register systems and label printers (e.g. Zebra, Novexx) Advantages of Apple/macOS support Knowledge in handling ITSM and collaboration tools such as ServiceNow, Confluence or Jira desirable Service-oriented operation, understanding of ITIL processes as well as pronounced communication and team skills Very good knowledge of German and good English in word and writing