Head of Property Damage Case Support (m/w/d)

AXA Germany is part of the AXA Group, one of the world's leading insurance companies focusing on Europe, North America and Asia-Pacific. As one of the largest first insurers in Germany, we serve around 8 million customers: in the field of precautionary and insurance. What drives us at AXA? Our curiosity and courage for innovation! Together with more than 8,000 colleagues, we actively shape the future of insurance throughout Germany. We are looking for creative and analytical minds that cannot be overcome by challenges. We offer you an environment in which ideas and feedback meet open ears, projects quickly come into play and “monoton” is a foreign word. We cultivate a culture of openness and appreciation and welcome diversity in all its forms. We are people with corners and edges that go towards each other without fear of touch. At AXA we receive you with open arms regardless of gender, origin, sexual orientation, disability or other facets. Become a team leader in the operational damage area and take responsibility with your team for the handling of material damage. With your team, you are part of the operation that is responsible for ensuring customer-oriented and entrepreneurial damage processing. Your team will independently process complex material damages; with support and in professional coordination with our specialist department.

Together with your team, you ensure customer- and cost-oriented damage processing and take responsibility for employee deployment planning. You control the workloads and the telephone availability in cooperation with the other teams in the nationwide network. For customer-oriented and demand-oriented deployment planning of your team, you use our control information and team key numbers (Dashboards). You accompany and support the team's further education using all existing training sports. As part of the development of your employees, you will lead team dialogues and workstations to ensure high quality in the team. You accompany and promote the continuous professional and customer-oriented development of the team. This always focuses on a continuously changing world of work, with an open and forward-looking view of cultural transformation and active and agile cooperation. You ensure that your team always keeps the AXA values and the requirements of the global AXA group in focus. Your function is equipped with appropriate commitment and payment authorizations for AXA Versicherung AG. You accompany and implement change topics, all aspects of Modern Leadership and all PainPoints open and solution-oriented. In doing so, you’ll work with empathy, get authentic and work confidently and constructively with the employees and executives. You act as the first contact person for our customers and sales. Participation in projects and special tasks are also part of your new function.

Legal/economic/study/training and/or training as a merchant for insurance and finance (m/w/d) with legal/economic training or comparable training Multiannual professional experience, preferably in material damage Embossed team and communication skills Embossed customer, sales and service orientation Efficient decision-making and implementation strength Positive handling of changes and openness for new Structured mode of operation, target orientation, self-employment and a sense of decision Experience in team management

Flexibility: up to 60% Home Office, sliding time frame from 6-21 o'clock incl. Slip time account and work from abroad Leisure: 30 days holiday, extra free days on New Year's Eve and Christmas Eve as well as special holidays for special occasions Well-being: operating restaurant, modern campus, ergonomic jobs, in-house café with bakery and massage studio on campus Movement: Approved fitness, business sports association and occupational health management Precautions: Occupational pensions, asset-effective benefits, possibility to become AXA shareholders as well as discounted employee maturity for insurance Financial advantages: Christmas money & holiday money, profitsharing and discount on numerous well-known brands and technology Mobility: Job-Rad, Job ticket grant, sufficient parking space and direct public transport connection Team: Meet-Ups, team events like our own carnival party, afterworks or the AXA Football Cup Development: development programmes, e-learning, coaching and employee talks and further education JOBV1_EN