Leica Camera AG | Germany | 35xxx Heuchelheim | Temporary contract | Full time / Home office | Published since: 31.07.2026 on stepstone.de
Employee Customer Service - Fixed-term for 2 years (m/f/d)
Leica Camera AG is an internationally aspiring premium manufacturer of cameras and sports optics products with headquarters in Wetzlar, Hessen. The legendary reputation of the Leica brand is based on a tradition of over 100 years. Leica stands for excellent quality, German craftsmanship, exclusive industrial design and innovative technologies. Our brand culture also includes a variety of activities to promote photography. Our continued success is based on the knowledge, professionalism and the above-average commitment of around 1,800 employees worldwide. They operate at the Leica Headquarters, at our second production site in Portugal, as well as in a global network of own country organisations, Leica Retail Stores and Leica Galleries. Heuchelheim (Nähe Wetzlar/Gießen) | Full time Customer Service (all genders) - Limited for 2 years
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Your tasks • Your profile • What we offer
Telephone customer support (Inbound & Outbound) Order processing and registration in our system Product advice and competent response to customer requests Processing of delivery request, complaints and credits Support in the use of our ordering programs Monitoring the timely and appropriate delivery and acceptance of the goods Administrative activities and customer communication
Completed training in optics (e.g. optician or master) Multiannual experience in customer service, ideally in the optic industry - with first team or project responsibility High communication strength and joy at customer contact Service-oriented, structured and independent working methods Safe handling of MS-Office and ideally with ERP/CRM systems Team player with strong social competence, resilience and high frustration tolerance
Modern working environment - in Wetzlar and in many metropolises of the world Flexible working time control, combined with the possibility of mobile work Open, family corporate culture with lots of space for new ideas Structured onboarding program and excellent internal development possibilities Last but not least: a fairly rewarded, safe working relationship and many employee discounts
Location
 | Leica Camera AG | |
| 35452 Heuchelheim | ||
| Germany |
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