Customer Service Employee (m/f/d)

You solve customer enquiries about complex issues around hosting, systems and technology If you don't know about a problem, you'll find a way: be it through research, internal knowledge databases or targeted questions with colleagues Whether techie or someone who comes into contact with hosting for the first time: you find the right language You feel what drives customers and keep track of your findings at relevant interfaces You keep your knowledge of products, systems and relevant technologies up-to-date and learn with every customer problem You recognize patterns and recurring problems. Participate and document your new knowledge so that others can learn from it If something can be improved, you will get involved, whether processes, tools or documentation Our Skillsbased Mindset: No focus on titles, certificates and highly polished CVs. With us the entrance door for the first to know is not your previous journey or years of experience in comparable positions. We look at you. For us, your personality and skills count, regardless of whether You show themselves in working life or privately. Expertise is important and counts. However, your potential is just as important, as much as you need professionally, you can develop and learn from us when the skills are right. Support Area & Stack: Content Management Systems, Shop Systems, Web Architecture, Server Administration, SSH, Log Analysis, Systematic Debugging, Container, Kubernetes, Node.js No experience yet? The main thing you are curious and motivated to grow into these topics with our support.

What makes you: Understanding You bring true interest in experiencing others, and you can easily adjust to what your counterpart needs. Feeling enthusiastic You're burning for what you do, and the energy you're pulling out transfers to others Building contacts You have a heart for people, go open to others and get to know new people Creating quality You are not satisfied with ''runs somehow'', but sets your own standards.

What's easy for you: responsibilities You stand to your word, see the great whole and help others to be able to Proactively solve You like to find structured ways to solve problems. If the well-known means don't help, you keep thinking Designing communication You will find the right sound and translate your way to speak to your counterpart and the sitation

Security & perspective Unlimited contracts, sliding time, an industry standard salary, occupational retirement and 30 days of leave: We are looking for cool people for a lasting collaboration at eye level and want to go through thick and thin together with you. Your development We want you to develop your full potential. We actively support you through training, training and our coaching offer. You see an exciting topic that brings you and us forward? Then take the time to deal with it. Your influence Mitdenker wanted! We give your ideas room and are open to new things. As a company, we are constantly developing. You want to move? Bring yourself in and leave your thoughts free space. We live real co-determination - regardless of role and title. Health and well-being You can look forward to offerings around your physical and mental health (such as sports navigation, active break, etc.), our bicycle leasing and corporate benefits. Of course we also care for vitamins, caffeine & H2O. .