Mitarbeiter Customer Support Center (m/w/d)

Mitsubishi Electric Europe B.V. is a 100% subsidiary of Mitsubishi Electric Corporation, based in Tokyo, Japan. In addition to the central office in ratings at Düsseldorf, the German branch maintains sales offices at other locations. In addition to the development, marketing and distribution of electrical and electronic products as well as the associated software, Mitsubishi Electric takes over the customer service and service for these products. Business divisions in Germany include Automotive, Industrial Automation, Living Environment Systems, CNC, Mechatronics Machinery, Semiconductor, Transportation Systems and High Precision Positioning Systems. Together with you we want to grow: The Living Environment Systems division is looking for an employee Customer Support Center (m/w/d) in ratings for two years. As one of the most important manufacturers worldwide, Mitsubishi Electric Living Environment Systems offers an extensive range of products for heating, air conditioning, ventilation and refrigeration. The renowned company continues to set new standards for energy-efficient technologies. In addition to ground-breaking new developments and specific solution concepts, the manufacturer also distinguishes first-class services.

order acquisition, processing of call orders and coordination of the still pending orders with the customer and termination of these with the logistics partner Offer creation, project installation, tracking and maintenance in coordination with the relevant sales representative Customer support including problem identification and processing or forwarding to the competent body clarification and verification of payment residues in connection with the customer, sales and accounting Processing of delivery time requests Recording and settlement of insurance cases in transport damage and loss reports

Completed commercial training First professional experience in commercial interior services or in an interface function desirable Structured and reliable operation and communication strength Embossed service orientation and coordination skills Experience in handling CRM systems desirable SAP knowledge of advantage

We offer you the advantages of a medium-sized enterprise, combined with those of a global, long-term group. This includes exciting tasks, an adequate remuneration package and attractive benefits. For more information please visit our career pages. JOBV1_EN