Support of the reception team General acceptance of calls for Dedalus HealthCare Bonn Accept customer calls on our 24x7 hotline (D-A-CH) If necessary, take over the headquarters of other offices No outbound telephony Transfer of support requests by competence to the specialist groups Editing incoming emails Recording and tracking of customer complaints Release of access to our Dedalus HealthCare customer portal Processing of inquiries and fault messages with regard to customer portal statistics, supply management, licensing of modules, other administrative activities Data management in ENAM Tool-assisted proactive interference recording in 24-hour support (Homeoffice)

Professional training and ideal experience in the Call Center/ Hotline area Quick availability Loadability, flexibility and readiness to use Social and communicative competence Secure appearance and team skills Good MS Office and English skills Standby for night and weekend service in the 24x7 exchange service (Homeoffice)

What awaits you: A structured and planned incorporation and always friendly and cooperative colleagues who support you daily Cross-disciplinary and international cooperation Use of modern tools Varied activities Possibilities of co-design Regular further education and training Our advantages for you: A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry Professional onboarding A nice team that likes to support you and with which you are at “DU level” New company handy with dual-sim (Android or iOS) also for private use Total hardware and software equipment for pleasant work at home office Possibility of a discounted Germany ticket Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 15.07.2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/) Life flows through our software

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