IT Change Manager (all genders)

DATAGROUP is one of the leading German IT service providers – thanks to our dedicated team. Our passion for technology and innovation enables us to deliver reliable IT services to our customers. We are waiting for you to have a captivating and challenging task in an innovative company. An open corporate culture, individual training opportunities and diverse development opportunities mean a workplace tailored to your needs and your life. IT Change Manager (all genders) DG-OPS-0523

The DATAGROUPChange Management Process is designed to fully describe changes to productive customer systems, to illuminate the risks, to obtain the necessary approvals and to plan the implementation and to accompany and communicate the change implementation. In the role of the IT Change Manager (all genders), you accompany all these steps and ensure a smooth process. Your tasks include: For our technicians, you are the central contact person when it comes to creating the change. You point out to the technicians what information needs to be stored in the changes. To check and approve a change, you organize the Change Advisory Board meetings. Here you prepare the changes accordingly and present them in the meeting. You have a look at the necessary assessments and approval levels and take care of the implementation of these. You act as a link between the individual units and prepare the relevant information in such a way that an overarching picture is created and smooth cooperation across all departments is ensured. The communication of the changes to individual customers is also your responsibility. You're also introducing escalations at Changes and editing them. Qualified reflection on failed changes and, if necessary, the initiation of the improvement process are your tasks. You have a look at the time of the changes and note the adherence to the KPIs. You will participate in the improvement of the change process in coordination with the Process Owner.

You have a completed training in IT, engineering or Computer science studies or a comparable qualification. You already have first professional experience in the field of service management processes in the IT environment, ideally in IT-Change management. You enjoy working with technicians as well as with customer caregivers and you have already gained experience here. You're drawing on your communication skills in dealing with internal and external stakeholders. You are already bringing your first knowledge about common ITSM tools. An ITIL certification is desirable, but no need. Very good German and good English skills complete your profile.

We will pick you up on board, individually and with a personal sponsor at your site. Your job with us is challenging, versatile and independent, but never boring. We live flat hierarchies alongside a pronounced feedback culture and regular employee talks. You have important private appointments? No problem! Flexible working hours and the possibility to work on mobile also give you maximum flexibility. But I'd rather be like-minded in the office? Height-adjustable tables, at least two monitors per workstation, room for encounter, but also to withdraw, are only part of the most modernly equipped offices. Whether you like to ride a bike, mountain bike or e-bike, you can definitely afford your dream bike through our JobRad offer. We are celebrating together and doing sports together. Whether hobby or participating in amateur races – we are happy to sponsor you and your colleagues to participate in sports events! You will get the necessary equipment in our DATAGROUP shop! Of course, we also think about your future – with our supported company pensions you are perfectly equipped! Our corporate benefits invite you to shop and experience. You're not sure where you're going to be beaten in the future? Absolutely no matter – an employer change is not necessary. We have over 30 locations throughout Germany! Become part of our team! – IT's not a job! It's a mission! JOBV1_EN