Delivery Manager – IT Services (m/f/d)

We are a modern trading company in the fields of agriculture, heat, mobility, technology and building materials. With our products and services, we help our customers to feed people well, create habitats for generations and provide mobility and warmth exactly where You are needed. The company has been standing for security of supply since 1923, particularly in rural areas. Today, BayWa AG, based in Munich, is represented at around 400 locations and employs about 8,000 employees. Together we do what is really important – so the contribution of each individual employee and each individual employee counts. BayWa: Strong in the country.

We are looking for a delivery manager (m/w/d) – IT Services for our corporate IT organization unit in Munich at the next possible time.

Your exciting tasks:

Responsibility for the stable and efficient operation of IT services along established ITSM processes Control of Incident, Request, Problem and Knowledge Management incl. Major Incidents Use and development of ITSM tools, preferably Jira Service Management Ensuring service quality through KPI tracking, reporting and continuous optimization Cooperation with nearshore and offshore units as well as central internal stakeholders

Take this with you:

At least 5 years of relevant professional experience in IT Service Management Very good knowledge of common ITSM processes (ideally ITIL-based) Experience in leadership and coordination of service desk and support teams (dispatching, escalation, shift planning) Safe appearance, high communication strength and pronounced service orientation Structured, resilient and solution-oriented operation Very good knowledge of German and English in word and writing

In your job full of opportunities we offer you: Design and decision-making space for the further development of ITSM processes and services Cooperation in a professional, international IT environment Professional and personal development possibilities Flexible working models and an attractive overall package That sounds like an exciting task for you? Then we look forward to your application (max. 10 MB) including salary presentation and possible entry date. For more information, visit www.baywa.com/karriere. For queries, Bahar Durmaz is happy to be here: +49 (162) 2828786. BayWa AG, applicant service, Reference number REF9537F, Stahlgruberring 8, 81829 Munich jobs@baywa.com