Talention | Germany | 42xxx Wuppertal | Permanent position | Full time | Published since: 29.07.2026 on stepstone.de
Support Agent (m/f/d)
Talention is a fast-growing company and the innovation leader in the growing market for personal marketing software (SaaS). With our software talention we bring online marketing into recruiting. Our customers are well-known international companies, many are already certified as top employers, which is why our product enjoys an excellent reputation.You want to quickly take responsibility and grow with a company? Then you're right with us. You support our professional service team in the daily business and work closely with Webdevelopers, technicians and customers. As a support agent, you are the first contact point for our customers and supports them with questions about the Talention Recruiting platform. For quick and professional processing of enquiries, you contribute to high customer satisfaction and work closely with the teams of Customer Success, Product and Development.
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Your tasks • Your profile • What we offer
Processing of customer requests via ticket system and phone in 1st level Product Team support in documentation and research Independent processing of 2nd-level enquiries Working with testing new features You learn how to deal with talention and other software tools until you are an expert.
Professional starters and/or professional experience with high interest in personal marketing and IT support very good knowledge in MS-Office, like further IT skills rapid opinion Communication strength, empathy and diplomatic skills Fun at direct customer contact and customer success excellent expression in German and very good English skills first professional experience desirable
Attractive product: Talention is award-winning several times and as a successful spin-off of the Wuppertal University enjoys a very good reputation within the target group and in research. Start-up atmosphere with all the advantages: a vision carried by the whole team, short decision-making paths that drive our company fast, steep learning curves and, of course, joint team events. Career & Coaching: extensive work-in phase in all tools (e.g. Talention, Hubspot, Featurbase, JIRA) in a mentor program as well as joint target agreements as well as the prospects for the next career step. Interesting SaaS industry: dynamic, fast-paced, growing, innovative Your new workplace: Modern office near the city centre of Wuppertal, very well accessible by public transport. Bonus: You have the chance to play a leading role in customer communication early on and to contribute to the success of the company. In addition: Very good connection even from Düsseldorf, Essen, Solingen, Remscheid or Cologne. The main station is five minutes away. And the standard In addition to the named Benefits we offer you a parking lot or a grant to the ÖPNV ticket, free drinks (Lemonaid, Spezi, Charitea, Tea, Coffee and more), an open break area with switch. .
Location
 | Talention | |
| 42103 Wuppertal | ||
| Germany |
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