Teamleader Customer Service (m/f/x) Energy Solutions

About us: Exide Technologies (www.exidegroup.com) is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centred on recycling, sustainability and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we €1.6bn energy storage solutions and services to customers worldwide, every year.

Exide Technologies' Energy Solutions division is developing and manufacturing stationary energy storage batteries, from backup power to large-scale storage systems (BESS and C&I). Exide ́s technology portfolio spans from multiple lead-acid over to lithium-ion technologies supporting the global energy transition and digitalization. Our storage systems are used in UPS, Telecom, Datacenters, Public Transport, in Front-of- and Behind-the-Meter applications and many more.

About the job: For our fast growing division Energy Solutions at the last possible date we are looking for a: Customer Service (m/f/x) Energy Solutions. Join our team in Büdingen (catchment area Frankfurt, Hanau, Gelnhausen, Gießen, Aschaffenburg).

Leadership: Ensure team stability and cohesion, provide direction and manage a team of 8 employees fostering a culture of excellence and customer focus. Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey and address any challenges proactively. Coordination : Support Oracle deployment, Standardize and align service obligations across the German organization Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.

Proven experience in leading, motivating and developing a Customer Service team Ability to translate insights into actionable strategies Grit and High Standards. High degree initiative Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals. Professional written and spoken german and english skills University degree in Business Administration or a completed commercial apprenticeship with several years of job experience Approx. 3-5 years of experience in a comparable position

We offer you a challenging, responsible and varied job in a modern, fast growing divison within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision-making. You will from benefit exciting staff and professional development opportunities, additional corporate well-being initiatives, and several key benefits, including: Permanent contract Hybrid working model: combination of remote and collaborative office experience to enable innovation (3 days per week in the office, 2 days remote work after initial adaptation period). Annual holidays: 30 days Benefit from a fair and dynamic reward package that recognize your performance and potential. Professional growth possibilities & learning opportunities. Collaborate with teams and helpful colleagues. Contribute to innovative projects A real perspective of working in a dynamic environment. JOBV1_EN