Business Economist/ Technician as Speaker (m|f|d)

You are ambitious, ambitious and have great goals? We too! STROM is the largest regional distribution network operator in East Germany. We provide day and night for safe power supply and make our Network fit for the energy future. You too!

In the Department of Reference Systems Individual customers we are contact persons for grid operators of electricity and gas divisions across all Voltages/pressure levels and customers with special requirements.

You are interested in high-voltage tasks where you are also active can we help? Then you are right with us!

-These exciting tasks await...

· Customer requests: You will process customer inquiries special requirements – fast, precise and solution-oriented. Promote technical and billing-specific clarifications: By you will find answers to complex questions and actively contribute to efficiently solve challenges.

• Optimize service quality:* Using your analysis Customer feedback you recognize potential for improvement and develop innovative solutions for even better customer support.
• Ensure data management:* You make sure that all relevant Customer data are always up-to-date and properly maintained – for smooth communication and excellent service.
• Promoting cross-departmental cooperation:* Together with Colleagues from technology and billing make sure that customer requests efficient and targeted.

-A profile that enthuses us...

Quality: You have a completed university degree or university studies, ideally in economic or technical Area. Communication strength: Complex facts you can understand to the point – both for customers and for internal Stakeholder. Experience and expertise: You bring in Network customer service and already have experience in the processing of Customer requests and complaints collected. Customer orientation: Service is more than just a word for you – you is all about offering our customers the best care and their to ensure satisfaction. Structured mode of operation: Also in challenging situations you desire solution-oriented, keep a cool head and work efficient. Technical affinity: You have a good understanding of technical processes and are versed in dealing with common IT systems, in particular CRM software and accounting systems. Team spirit and commitment: You like to work with others, share your knowledge and support your colleagues to the best To achieve results.

-Your advantages with us...

38 hrs. Week: For more time for you and your family. Modern work equipment: For us is a digital and innovative Working world of course. Fitness and health services: Thanks to our diverse offers you think you're fit for work and for life. · Profitsharing: Your work, engagement and commitment are rewarded with us - your share of company success. · Smart Office: You have the opportunity in our smart offices to work undisturbed.

Joblocations:

09366 Stollberg/Erzgebirge, SACHSEN, GERMANY

06618 Naumburg (Saale), SACHSEN_ANHALT, GERMANY