Head of Service / After-Sales - at Hermann Sewerin GmbH (m/f/d)

At Hermann Sewerin GmbH, the position as Head of Service / After-Sales (m/w/d) is to be occupied as part of an age succession:

Hermann Sewerin GmbH combines over 100 years of experience with innovative technologies. We have made modern resource management the task: worldwide, we support our customers in reducing emissions and minimizing gas and water leakages. Together with our customers, we protect people from explosion risks and the environment from unnecessary emissions and water loss. As a medium-sized company with 300 employees, we are successful worldwide.

As Head of Service / After-Sales (m/w/d), you take over the management of the central and mobile service area of an internationally successful family business based in Gütersloh. You develop digital service processes and design the customer service of tomorrow. In this key role, you optimize service quality, guide a dedicated team and implement strategic concepts for improving customer loyalty – with a clear focus on innovation and efficiency.

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.HAPEKO.de) is represented throughout Germany with more than 20 locations. Management, control and further development of the service team as well as the central and mobile device service (internal and external services about 25 employees) Conception, implementation and extension of a comprehensive service concept for mobile device service including deployment planning and vehicle and technology control Strategic introduction and further development of digital solutions for order processing, documentation, customer communication and CRM Definition, monitoring and control of relevant KPIs and budget and cost responsibility for the entire service area Interface responsibility between production, logistics, sales and service as well as active participation in the strategic development of the service offering in the international environment

Technical or business studies (e.g. electrical engineering, mechatronics) or comparable training with multi-year leadership experience in the service or after-sales environment of a technical industry Experience in the operation of mobile/central service organisations – ideally in the environment measuring and locating technology or industrial equipment Embossed understanding of digital service processes and technical solutions (e.g. CRM, order/use planning, customer catastrophe creation) Leadership, cost/budget awareness and ability to control key figures and processes Customer orientation at a high level, sovereign appearance compared to internal and external interfaces Very good knowledge of German and English in word and writing readiness to travel within Germany (especially for mobile services)

Direct and unlimited standing in a crisis-proof company The ability to actively shape business change processes An attractive salary package including 13. Monthly salary and occupational pension Possibility to work up to two days a week 30 days of holiday and flexible working hours An innovative, economically stable company with international orientation A wide range of sports activities where you can choose between Sportnavi and Egym Wellpass