Technical Account Manager (m/w/d)

You're ready to go new ways? Do you want something new and want to take and shape your future yourself? If your answer is yes, you are right with us! We offer insights into the real estate industry and what it means to work in a family but modern environment. We offer the best of both. You want a new challenge in a responsible position? With us, you can contribute yourself in full time as a technical customer manager (m/w/d).

You are in the middle of it: As part of a team consisting of landlords, commercial and technical customer supporters, you are jointly fighting the tasks of the working day in our customer centers. At your technical and economic point of view, leave is: You are responsible for the ongoing maintenance (e.g. the assignment, commissioning and control of the work, audit and release in Doku@Web and SAP etc.) and the coordination of the measures of planned maintenance, the first is the modernization of individual housing modernizations and commissions them. The acquisition and acquisition of new buildings are also part of your tasks. You're packing up: As a main contact partnerin you are responsible for the technical support of your own housing stock. You have a look at our inventory: you carry out regular inventory visits and quality checks and check system data such as floor plans and equipment. You are binding: With your communication talent in word and writing, you can ensure customer communication and processing of technical customer requests in the Doku@Web ticket system. You are in front of you: You carry out the housing transfers independently, arrange appointments with the customers of our apartments and document the results in the digital housing transfer protocol. You also check and approve customer investments and refunds on customers. You are with us co-designerin and co-denker*in: You have fun and interest in pursuing our strategy and develop your own ideas that will make the customer management and VBW even more successful.

First of all, your personality: your ability to communicate sovereignly and empathically with people makes you feel. You have a valuable and economically oriented customer and service idea. But above all, you have fun in your work and solving challenges and tricky topics motivated you. It's important to you to do a good job, and that's why you're in full use. Your great gift lies in digital work. It is a structured, organized and reliable working style, as well as negotiation security and schedule. Your interests lie in the topics of a real estate company and its future orientation. That's why you bring in your cross-departmental thinking and action. You have a completed commercial training in the real estate industry with a technical qualification or a successfully completed professional or technical training. You could already gain practical experience in a technical and customer-oriented environment. You have experiences with MS-Office 365. Knowledge in SAP is desirable. You own a license class B.

Unlimited employment contract 37 hours week, with a flexible working time, 30 days vacation, shortened working day on your birthday, mobile work possible after a good incorporation, gifted holidays on Christmas Eve and New Year's Eve Collective payment with holiday and Christmas money A laptop and an iPhone that can optionally be used privately Family-friendly, sustainable, modern and value-oriented company Full integration into the team and the respective workflows, the takeover of responsible tasks and the learning of and with professional colleagues Value-oriented leadership Various social benefits such as aid, asset-effective benefits and occupational pension schemes Team events Good transport Promote your personal and professional development VBW Bauen und Wohnen GmbH We are a modern and future-oriented municipal housing company. More than 40,000 Bochumers are at home. And this for a good reason: For over 100 years, we have been on the market and are pursuing the goal for Bochum's high quality living and living space, to develop it in a sustainable manner. We focus on sustainable stock development and the creation of liveable quarters through a healthy mix of modernization and new building, rent and property. Improving business success is the basis of our action. JOBV1_EN