Team Leader Energy / Customer Service (m/f/d)

As a team leader (w⁠/⁠m⁠/⁠d), you are the central interface between your approximately 15- to 20-member team and our clients. You conduct independently projects in the areas of billing, change processes, data cleaning and customer service and ensure quality and achievement. In addition, you always have a look at the welfare of your team. The following tasks also fall into your area: You take over economic governance and overall responsibility for your project You start forecasting and plan project development You raise and analyze project-related key figures, initiate optimization measures if necessary and check their effectiveness You are responsible for reporting and the monthly preparation of billing You guide your team professionally through targeted coaching and promote its further development You prepare employee-year and feedback talks and conduct these independently You are an operational contact person (w⁠/⁠m⁠/⁠d) for client and coordinates the communication at project level You support the area management in customer voting and appointments You also participate in the personnel selection process and, if necessary, also support cross-site tasks

You can identify yourself with our values – success orientation, quality, honesty, fairness and team spirit – and also recognize yourself in the following points? Then we look forward to your application! You have a completed commercial training and at least. three years of experience in customer service – ideally in the energy industry With your already existing leadership experience, you understand how to motivate a team, set priorities and ensure a smooth process through strategic planning You work safe and routined with MS Office daily, especially with Excel You are sure to deal with numbers, analyze results and, if necessary, take appropriate measures, whose implementation and effectiveness You draw your attention through a clear and targeted communication – both in the team and in exchange with clients You keep a cool head even under high workloads, set clear priorities and always negotiate solution-oriented Experiences or knowledge in SAP IS-U, Wilken or Schleupen are advantageous, but not absolutely necessary. If necessary, we will provide you with a thorough incorporation.

We focus on the human being – as a service provider for energy supply companies, we know that nothing is going without our employees. That's why we're ready for you: Your job security: From the start, you will receive an unlimited employment contract with us to secure your career in the long term. Your flexibility: You benefit from flexible working time models with sliding time account as well as the possibility to work in the home office after consultation Our Academy: Our hsag Academy offers you training, training and further training to continuously expand your skills Our Goodies for You: With us, you will receive an employee-funded company pension, a tax-free communication grant, corporate benefits, money premiums for our employee recommendation program, a grant to the German ticket as well as cross-site company celebrations – both online and on site Your wellbeing: We will provide you with operational health management, which will help you actively maintain your health and promote your mental well-being. With the WLP app you can expand your health knowledge, stay active and track your personal (sport) goals Our corporate culture: With us you will experience a co-existence that promotes self-responsibility, team spirit and direct feedback. We appreciate fast learning and the joy of implementation while working together as a team