Intern Customer Experience Measurement Rollout Management (Mandatory Internship)

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Number: MER00044T0 With the new “CX Engine” initiative, Mercedes‐Benz is driving forward the further development of the measurement and analysis of customer feedback. The aim is to understand and optimise the customer experience – i.e. the entire customer experience with the brand – even better. This initiative introduces a software-based platform that consolidates and evaluates experience and operational data from all customer contact points along the entire customer journey, both from digital and physical interactions. The Customer Experience Measurement and Insights team is looking for support in rollout and project management. Your tasks: Support of the rollout

Support of market key accounts in communication tasks

Consolidating technical requirements of stakeholders

Assessment, prioritization and tracking of tasks in the project plan

Coordination with markets, regions, IT, development teams and external partners

Creation of presentations and reports for project management

Care and development of knowledge and collaboration platforms

Preparation of visual and textual content for internal events

With your work, you contribute to sustainably improving the customer experience at Mercedes‐Benz through data-based insights along the entire customer journey. You support the introduction of a modern CX platform and make an important contribution to the company's consistent customer orientation and innovative strength. The independent data processing and analysis are not your focus. Your mandatory internship with us can begin from the end of August 2026.

Studies in Business Administration, Economics, Business Informatics or related fields

Very good knowledge of English (German is of advantage)

Previous internships or student activities in the field of digital product launches are desirable

Experience with project management tools like JIRA and Confluence

Strong communication capability and customer orientation

Embossed coordination capability

Ability to align different stakeholder interests

Team and adaptability

Creativity and Implementation Strength

Affinity for agile working methods

Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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