IT Support Specialist (m/w/d) with a focus on network

IT Support Specialist (m/w/d) Purchasing Reference number: WD-0035141 The IT Support Specialist (m/w/d) provides IT services and is responsible for the IT Service Management Process in the area of the 2nd Level IT infrastructure and the support of end users (“Onsite IT Support”) in compliance with the global IT system specifications and IT standards. Coordination with the global IT engineering teams to ensure the appropriate use of technologies and standards in the development, implementation and support of IT systems and their consistency within the global IT environment of Hilti is part of the task. With all your activities you always have the satisfaction of the end users and the continuous improvement of internal processes in mind.

What is important in this role? • Strong problem solving capabilities focusing on the satisfaction of the end users. • Experience in Troubleshooting especially on IT hardware, software and network. • Experience in providing technical support (remote & on site). • Pre-experience with ticketing systems and IT service management tools. • Ability to communicate effectively with both technical and non-technical target groups. • Flexibility to adapt to a dynamic and fast-paced environment.

Does this match your experience and skills? Then send us your application - we look forward to your contact! Who's Hilti? We at Hilti are a passionate, global team with the one goal: “Making construction better!” As a reliable partner for productivity, security and sustainability, we offer our customers innovative solutions for buildings, transport routes and infrastructure that people rely on every day.Hilti is the employer for individual and long-lasting careers. Here, employees can develop their full potential, discover new opportunities, promote their personal development and make a real difference every day. Kaufering is the second largest Hilti site in the world alongside the company headquarters in Schaan. Kaufering is located in the triangle Augsburg - Munich - Allgäu and offers ideal transport connections and numerous possibilities for leisure activities.

As an IT Support Specialist, you are responsible for providing IT services and implementing IT management systems in the area of 2nd Level IT infrastructure and user support ('Onsite IT Support'). Take into account the global IT system specifications and standards. In close coordination with the global IT engineering teams, you will ensure the optimal use of technologies and standards as well as smooth integration into the Hilti Global IT environment.

Your tasks: • Full support of the IT service landscape with focus on end-user client support, digital workplace and core applications (e.g. Office 365) • Installation and exchange of network infrastructure (switches, routers, gateways, access points) in coordination with the global Network Expert Team • Microsoft Team and IP-based telephony support • Administration of the DECT infrastructure (Spectralink) and the Unify telephone system • Coordination of external IT service providers • Hardware and software support in the Windows client area • Management of local and global IT projects (especially rollouts of hardware, software and infrastructure components) • Close cooperation with the global Hilti IT engineering team in German and English • Communication with business users and processing of IT incidents and service requests while maintaining predefined SLAs and guidelines (ServiceNow) • Maintenance of Configuration Management Database (CMDB) • Creation and maintenance of technical documentation and training documents

We are looking for team players (m/w/d) with enthusiasm and passion for IT & Support, who want to live our corporate values and give their best every day to develop themselves and our company.

Will to succeed, courage to challenge and customer orientation – your heart beats for IT support? Then you are right with us! What you bring:

Complete studies in business informatics, training as an IT technician or a comparable subject-specific qualification (e.g. specialist in system integration) Knowledge of LAN/WAN/WLAN/WWAN/VPN, Active Directory, DNS, firewall and software distribution Extensive experience with Microsoft client and server operating systems Knowledge of the use and management of remote support tools German and English language skills in word and writing High team and customer orientation Innovative and entrepreneurial thinking Analytical and Structured Operation Flexibility and readiness for occasional missions

We offer you all the conditions to do excellent work. This includes a comprehensive training offer and the possibility to quickly take responsibility. At Hilti you can continuously expand your area of responsibility and get to know different areas of business. We also attach great importance to the good compatibility of our employees' professional and private lives. Therefore, in addition to an unlimited working relationship, we offer you a comprehensive and individual Benefit package, such as: • Flexible work models • Currently 50% mobile work • Employee participation in company success • Occupational pensions (employees financed) • Modern workplaces with height-adjustable desks and more. .