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Location: Bonn or Monheim You think strategic, take responsibility and shape cooperation successfully? Welcome to the Customer Service Post & Package (P&P) division of DHL Group. We are the post for Germany. People at P&P combine special passions: We think positively, find solutions, shape changes and take responsibility. With letters and packages we connect people and improve their lives. P&P is growing with new tasks for positively thinking starters*in. This is your chance! Deutsche Post Customer Service Center GmbH (DP CSC) is a wholly owned subsidiary of Deutsche Post AG and is responsible for customer service for the Post & Paket Deutschland division. To strengthen our team, we are looking for a

Your tasks In this responsible leadership position, you shape strategic and operational cooperation with our external service providers and make a significant contribution to the further development of customer service. You take over the professional and disciplinary leadership of the department service provider management purchasing & planning. Together with your team, you are responsible for the tendering process for service center services: from the identification of suitable services through the award to successful onboarding. You continuously develop our service provider strategy and control cooperation with our partners. You are responsible for the further development of the bonus-malus system and its contractual configuration. You will ensure demand-oriented capacity planning and volume reduction via all customer contact channels. You are responsible for the performance control as well as the invoice release. You work closely with internal and external stakeholders and develop sustainable solutions for the requirements of a modern customer service. You support the professional, methodological and cultural development of your team and actively train tomorrow's customer service as a member of the leadership team. That's what you bring Multiannual leadership experience in a customer-oriented environment. Found experience in managing service providers and ideally in the service center, customer service or outsourcing environment. Embossed commercial understanding and experience in the analysis and optimization of processes. Strategic thinking and sovereign stakeholder management. High decision-making and implementation skills combined with a pronounced hands-on mentality. Successfully completed studies, preferably in the field of economics, or a comparable qualification. Very good knowledge of German and English in word and writing. Ideally knowledge in the customer service and letter and parcel environment. What we offer A responsible leadership position with great design playroom. The opportunity to actively shape the strategic development of customer service. Attractive remuneration and a performance-oriented remuneration system. Company car and service. Mobile work according to operating agreement. Transparent work time recording and leisure compensation. Leasing of e-bikes for private use. Corporate benefits and attractive employee benefits. Share program myShares. Occupational pensions with employer subsidy. Various personal and professional development opportunities within the DHL Our key data For technical questions, Frank Schmidt is available at +49 176 668 555 55. The position is basically also suitable for people with severe disability. In the case of the same suitability, severely disabled applicants are preferably taken into account. Please apply with your complete application documents via the button “Apply now”. We look forward to your application. I'm sorry.

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