(Associate) Consultant Customer Experience Strategy (all genders)

From the business case to the realization of your ideas: As a leading consulting company for strategic transformations, we are trusted partners for our customers - and for our employees. Responsive, powerful and always focused on humans. #WeAreWavestone We support you in realizing your personal vision. Because we believe in employees who want to achieve something and work with enthusiasm for their personal development. As a global company, we offer you a dynamic, diverse environment with real interest in your goals and a variety of possibilities. Do you want to grow together with us? Then become part of Wavestone as (Associate) Consultant Customer Experience Strategy (all genders).

You advise our customers in the design and optimization of sales, customer and service solutions including Requirement, provider selection and agile implementation. Digital Sales: You define and implement future-oriented omnichannel strategies, optimize sales processes and shape the introduction of digital sales tools. Digital Customer Experience: Your focus is on creating a seamless customer engagement and the strategic design of customer processes and customer journey. You also support analytic topics such as customer segmentation and customer value analysis. Digital Service: You design strategic target images for customer service organisations and analyze customer service journeys as well as contact center performance KPIs. You design innovative use cases for the use of Gen AI, Automation in Sales and Service.

You have a (in short) successfully completed study of economics, business informatics, economic mathematics or a comparable course of study. Ideally, you have (first) practical project experience in the areas of sales, omnichannel management and customer service, either at a consultancy or in-house. First knowledge of customer-centric sales, marketing and CRM processes is what distinguishes you. You are interested in the functioning of relevant sales, CRM, Loyalty platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, Genesys, Sprinklr, Qualtrics etc.). Very good knowledge of German and English complete your profile. You bring strong analytical and conceptual skills, are a:e team player:in and convince by your communication strength.

Your career, your way: Our Personal Growth Model and Coaching & Leading approach offer you a close, comprehensive support both in your long-term development and in the Daily Business. In our Academy you will find a wide range of training courses such as the Bootcamp, language and certification courses as well as individual coaching. And through our flexible career model as well as our Fluid Company approach, you decide where and how quickly it goes on for you. Career & Private Life: For a good balance, we try to offer all our jobs as parttime as possible. Thanks to Mobile Work Policy you work comfortably from home or in one of our offices in Germany. With “Mobile Work Abroad” you can work up to 50 days a year from outside the EU (as well as UK, NOR, ISL, LIE, CHE). There are also 30 days of a year's holiday, further days of holidays in special family circumstances and various Sabbatical options. Mobility to measure: Thanks to a fixed monthly mobility budget, you are flexible and environmentally conscious: whether private or professional, and with a clear focus on sustainable transport. Valuable corporate culture: Our values are responsible, energy-charged and together are central components of our everyday life. For example, you can feel this at our Powerdays, where you can engage in non-profit. In networks such as the Women's Network or our Mindfulness Gilde. Regular consultations on Great Place To Work. Our unique events, company-internal fitness groups and much more. Remuneration & monetary benefits: We offer fair and attractive salaries, consisting of a fixed and a performance-based share. In addition, we regularly balance our salaries with the market through external benchmark studies – always with regard to gender equal pay. In addition, you will receive monetary benefits such as EGYM Wellpass and exclusive corporate shopping discounts. JOBV1_EN