Team Leader Order Management: Private Clients (m/f/d)

Area of responsibility: Guided tour: Responsibility for the organization and control of processes and work processes Leadership, control, development and motivation of employees Area of responsibility: Support and professional support of the team in carrying out customer-related orders Ensuring high-quality processing of all business incidents Quality assurance of customer information and ensuring proper documentation of customer relationships Analysis, Optimization and New Development of Processes Coordination with relevant interfaces for compliance with quality standards and regulatory requirements Support of department management in their perception of process responsibility for the processes defined in the process map Implementation of the objectives and tasks set by the Head of Division

You have a winning and binding personality, are open-minded, responsive and team-capable. Distributive competence, customer and performance orientation as well as quality awareness. You also have the following skills: Predictive thinking & solution-oriented action Team orientation, empathy and loadability Embossed communication strength High customer and service orientation Detectional experience in employee management and development is desirable Special conditions: Completed banking training, dual study with a focus on bank, successfully completed studies in financial or economic fields or a comparable qualification Professional experience in customer service Experience in the banking environment Very good knowledge of the product range of a bank Safe handling of digital media, especially the MS Office programs Very good German knowledge of Word and Writing (C1)

It awaits an attractively located workplace in the beautiful Berlin-Schmargendorf with good transport connections (BVG, Ringbahn Station Hohenzollerndamm). We cultivate a valuable and family corporate culture. In addition to an attractive remuneration, we offer numerous special services for our employees: Occupational pensions & asset-effective benefits Personnel development, strength coaching and professional support Variable working time and mobile work BVG ticket and bicycle leasing Cooperation with the Fürstenberg Institute (free and anonymous employee and management consultancy) Occupational health management (including health days, flu-protection vaccinations, skin cancer screening, massages, extensive check-ups, cooperation with gyms) Grant for lunch in the form of menu checks Private accident insurance Employee parties such as summer parties and Christmas celebrations Employee conditions for banking services and corporate benefits