CRM Business Owner - energie (m/f/d)

As CRM Business Owner (m/w/d) - energy, you are responsible for the business, data quality and further development of CRM in the energy business. Together with sales, service and the digitalization organization, you are responsible for efficient customer processes, reliable data and consistent use of CRM as a central tool for customer management and growth. Your tasks: Ensuring and continuous improvement of data quality in CRM: You are responsible for maintaining and quality assurance of master data to ensure reliable data for sales, service and marketing. Technical control and operational support for CRM use: You support sales, service and marketing in the daily application of the CRM system, develop campaigns and sales activities, launch reports as well as dashboards and thus ensure consistent use in day-to-day business to sustainably increase customer retention and sales performance. Process optimization and integration with energy systems: You continuously develop CRM processes, secure their seamless interconnection with ERP, billing and customer portal systems and work closely with the Product Owner to ensure efficient processes and support change requests and tests. Coordination of further developments, user training and change management: You prioritize new CRM functions, accompany tests, train users:inside and promote a data-driven mindset for a process-oriented operation in the energy business.

Completed studies or commercial training (e.g. business management, energy management, business informatics). Multiannual professional experience in the CRM environment, preferably in sales, customer service or marketing Very good understanding of operational business processes (offer, billing, service and contract). Analytical thinking, structured working and high self-responsibility. Multiannual experience in dealing with CRM systems (ideally Microsoft Dynamics) and their integration into ERP systems. Technical understanding of data flows, interfaces and process automation. Communication and training skills to take with and develop specialist areas in CRM use. Embossed affinity for data quality, process clarity and continuous improvement.

Assets An employee:innen-Restaurant Occupational pension A new, modern office Discounts at many brands about Corporate Benefits Continuing training on skills strengthening and further development Business events Proportional mobile work