Team Leader Customer Service Branches (m/f/d)

We, the Sparkasse Bodensee, have a customer business volume of over 9.2 billion. Euro of the market-leading financial service providers on Lake Constance and digital pioneers among the German savings banks. We are constantly developing, setting new business accents and offering attractive perspectives. We stand for common good orientation. Sustainability has been a focus for us for years. We, the Sparkasse Bodensee, also look for you as

Teamleiter (m/w/d)

for the room Friedrichshafen and room Tettnang.

Our stationary customer service is the daily contact point and often the first contact point for our customers – e.g. for questions concerning current account, online banking, payment or cash. At the same time, we want to attract our customers more for the use of our digital offers (e.g. Sparkassen-App, Onlinebanking, liveBOX) and the SB technology. In this position, our service teams run at several locations and actively develop the service – with a clear focus on quality, efficiency and customer benefits. What tasks await you: leadership and further development of a multi-site service team Ensuring a smooth and customer-oriented service in daily business Responsibility for personnel deployment and efficient organisation of operations Active further development of the stationary service towards more use of digital offers and SB technology Close cooperation with the sales units for optimal customer transfer Responsibility for cash management and ensuring trouble-free operation of SB devices

What you can do with: a prerequisite is a completed bank training, ideally already with further training (e.g. banker/in or banker/in) Multiannual experience in the service or sales environment First leadership experience or strong willingness to take responsibility for a team High service orientation and a good sense of customer needs Experience in dealing with digital services (e.g. online banking, savings banks app, SB technology) Your perspective with us: A responsible leadership position with real design space The possibility to actively develop the service of our branches Working in a dedicated and collegial leadership team Targeted training measures (e.g. banking business owner) and coaching offers A wide range of personnel development – especially in the field of leadership Remuneration according to TVöD-S in remuneration group 9b supplemented by a performance-oriented compensation component A secure and modern working environment at the leading financial service provider of the region We offer future – and much more: Attractive salary based on the public service collective agreement (TVöD-S) with around 14 salaries Generous occupational pensions and asset-effective benefits Exciting work environment with self-responsibility in a dynamic environment with many further training offerings (e.g. specialist, businessman, bachelor's degree) with cost-sharing of the Sparkasse and further career opportunities Relaxation is important: We have 32 holiday days + 1 day special holiday for regional festivals. In addition, Christmas Eve and New Year's Eve are free Health goes on: With the job bike for private use, the approved company membership with ''Hansefit'' and many other offers on health-promoting topics (company health management) For a good work-life balance, we offer flexible working hours (39 hours week) Jointness is raised with us: operational parties, celebrations of service anniversaries, ski trips, support of team events, social volunteering And much more! The overall overview is here.

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