WESTFLEISCH SCE mbH | Germany | 45xxx Oer-Erkenschwick | Permanent position | Full time | Published since: 19.02.2026 on stepstone.de
Returns and Complaints Management Clerk (m/f/d)
Westfleisch is one of the leading meat marketers in Germany and Europe. The company slaughters, disassembles, processes and refines at nine locations in northwest Germany. 40 percent of the products are exported to 40 countries worldwide. West meat employs around 5,000 people, the headquarters are located in the Westphalian Münster. We set ourselves the requirements for high-quality foods as the basis for our qualitative growth. The basis of our success is the quality of our employees. To strengthen our team in Oer-Erkenschwick, we have created a new position and are looking for a new position at the next possible time
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Your tasks • Your profile • What we offer
Collection and processing of customer and end user complaints in the system Monitoring and control of complaint and return processes to ensure timely settlement Acquisition of Causes and Action Descriptions in the participating departments (including sales, production, logistics, quality assurance) Creation of opinions and close coordination with the relevant key account manager and other relevant interfaces Implementation of effectiveness checks for measures initiated Contact person for internal and external stakeholders on all questions about returns and complaints Support and further development of the reporting system in SAP BI Participation in process optimization to increase efficiency, service quality and customer satisfaction
Completed commercial training or a comparable qualification Impressed communication and coordination capability for successful cooperation with internal and external interfaces Solution-oriented and structured operation and a high degree of self-organization High customer orientation and team skills combined with a professional appearance Loadability and enforcement capability, in particular in complex or time-critical complaint cases Secure handling of ERP systems, preferably SAP, as well as good knowledge in MS Office Analytical thinking capacity for evaluating causes of complaint and deriving appropriate measures
Attractive remuneration Development and training opportunities Motivated team members Interesting activities with a high degree of autonomy
Location
 | WESTFLEISCH SCE mbH | |
| 48155 Oer-Erkenschwick | ||
| Germany |
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