Customer Service Employee (f/m/d)

The Rhenus Group is one of the leading global logistics service providers. Along the entire supply chain, we offer tailor-made solutions for companies from different industries. From multimodal transport to perfect storage, from smooth customs to innovative added value services: We are always at the heart of time and at the side of our customers.

They are responsible for the care and advice of one or more customers. Take over the telephone acceptance of complex customer requests and complaints (inbound) as well as the processing and response of customer e-mails. As an interface between storage and disposition, you can ensure that all internal quality standards and work processes are complied with. Date arrangements in inbound and outbound as well as bookings in the company's internal and external CRM, taking into account the requirements of our clients, are also your tasks. They always represent the company professionally towards the outside and help to implement and improve processes.

Ideally, you have a completed training in prediction or Logistics and were able to gain first experience in the telephone customer support and complaint processing. They are characterized by a pronounced service and customer orientation and convince by your friendly and communicative way on the phone. In addition, you have a high level of commitment and responsibility-consciousness to set new circumstances You can quickly, flexibly and save the overview. They also bring safe handling of the MS Office package. As a reliable team player you are ready to work in the shift service at the time of 07:00-18:00 (Mo-Fr) and look forward to direct customer contact.

Employee discount: With our exclusive employee rebates, you can secure top deals with many of your favorite providers - just more for you! Great team: They are the people who make the difference - and with us you will be part of a great team. Flat hierarchies: Thanks to our slender organizational structure, you can go directly into exchange with decision-makers. Space for Innovation: Replace your ideas in an environment that promotes creativity and empowers you to make changes. Monthly vouchers: Enjoy an extra amount each month for gasoline, food or leisure activities. Strong connection: learning, growing and being successful - all in an environment that feels like a family and in which one supports one another. JOBV1_EN